The Ivy Royal Tunbridge Wells Reviews Summary

Booking and Reservations

Pros:

• "Booking a table on a Saturday is a must."
• "We managed to get booked for just after five so make sure to book well in advance if you want prime meal time reservations."

Cons:

• "We didn't and was given a 'leave by' time on arrival that didn't really impact on our meal but meant we were clock watching."
• "Every time I show up at the restaurant asking for a table, hostesses say they are fully booked for the whole day."
• "We were made to feel like he had no interest in making sure we were having a good experience."

Service and Staff

Pros:

• "The staff were attentive, friendly and helpful."
• "Fantastic service (a rarity these days) and the prices are very, very reasonable."
• "Our waitress - Anna - was knowledgeable about the food and wine, excellent at making us feel welcomed and brilliant at her job."

Cons:

• "Service was a little slow and didn’t check on us often."
• "Felt ignored, took 20 minutes to just get someone to take our order."
• "Service was not very prompt, which resulted in us being prompted quite abrubtly that we we would have to leave our table."

Food Quality and Presentation

Pros:

• "The food was delicious and the set menu made it affordable."
• "Don't miss out on the fried zucchini and the arancini for starters."
• "The food was amazing, could not fault it one bit."

Cons:

• "The food was amazing, no complaints there, but the surroundings were beautiful, however the service was not what I would have expected."
• "The food is good, but over-priced."
• "Food was good but we were being constantly harassed by waiting staff because we were being too slow to choose drinks and enjoy our evening."

Ambiance and Decor

Pros:

• "Fantastic afternoon tea with a quirky Alice in wonderland theme."
• "The room was well decorated and fun."
• "Stunning place, the decor is fantastic so much to take in."

Cons:

• "The atmosphere had the right 'look' but the tables are so close together and the music really loud that everyone was needing to shout in order to speak to each other."
• "No room at the bar or table when we arrived at 8 pm for an 8.15 pm sitting, not the oasis of excellence and calm I was seeking."