Raven's Cliff Reviews Summary

Food Quality

Pros:

• "Food was delicious and the member of staff who served us was so nice."
• "Every meal was delicious and all 7 of us (including 1 dog) enjoyed the food and service from start to finish."
• "The food was lovely and very fresh especially the pastries during my breakfast."
• "The food in the pub/restaurant was delicious."
• "Food was good and the play area outside in great condition."
• "Fish’s and chips was really excellent."
• "The food was delicious 😋 😍."

Cons:

• "It's was horrible I had steak as main with peppercorn sauce i have never had such a thing."
• "Tonight the food was poor, service was poor and restaurant host was not impressive."
• "Simple burgers completely overcooked. Inedible and rock solid."
• "The beef burgers tasted like the meat was infused with a herb of some sort which put me off eating it."
• "The steak and ale pie had a bit too much ale so couldn’t finish it as it left a bit of a weird after taste."
• "Awful, sliced prepacked turkey, cold peas carrots (looked tinned not fresh) and gravy, yorkshire pud full of fat in bottom."
• "Food......yuk! Battered mushrooms were like musket balls."

Staff Service

Pros:

• "Staff were brilliant."
• "Staff are very attentive - right to the little details especially when you have a wee one with you."
• "The team were very welcoming and attentive."
• "Staff were friendly and attentive."
• "All the staff we interacted with were warm and friendly, couldn't be more helpful."
• "Got a great welcome when shown to our table servers were friendly and efficient."
• "Staff so friendly and accommodating."

Cons:

• "Serving staff were not as friendly as you would expect."
• "Waited 20 mins to get seated, 30 mins to get drink, 30 mins for food."
• "The wait at the door to be seated always takes a while even though it looks like there are more staff than customers."
• "While we were waiting there were 3 members of staff chatting behind the bar."
• "Service was very poor and slow."
• "We had to keep telling staff we were waiting on our courses and they forgot drinks as well."
• "The delay in service was terrible we ended up cancelling our order."

Accommodation

Pros:

• "Lovely place, room very comfortable, clean, peaceful, big car park, good wifi, good staff..."
• "The accomodation was very clean and comfortable."
• "Accommodation is very clean, beds are quite comfy."
• "Really good little hotel kept nice and clean."
• "Our 2 night stay was better than expected, the beds were amazingly comfortable, the room was clean and spacious."
• "Stayed in Ravens Cliff hotel this weekend. Very nice rooms, very clean and well priced."
• "The hotel room was beautiful and very clean."

Cons:

• "The door did not lock but I just put the chair up against it."
• "Rooms need a much needed paint, there was lots of small stains all over the walls."
• "carpets could do with replacing, stained very badly, just made room look even worse."
• "Also the TV only had freeview and there was no HDMI cable for me to connect my laptop so I could get Netflix on."
• "If you take a bath or shower water leaking from under bath."
• "The door leading to the rooms, which should be locked and require the electronic key to open it, was taped open with thick black tape."
• "Omg all the doors in the hotel bang very loud."

Dog-Friendly

Pros:

• "Layla my dogs 13th Birthday, we went for dinner, Layla got lots of fuss from staff and other dinners, chicken dinner and a pup shake."
• "Love that the dogs can come too and have their own menu."
• "No problems in accommodating the dogs."
• "Dogs are welcomed."
• "Food hot and the dogs enjoyed themselves."
• "Absolutely loved that I can bring my dog here!!"
• "There was even a menu for the dog to have food and they provided a bowl of water for him to drink."