Shahi Masala Buffet Restaurant Reviews Summary

Food Quality

Pros:

• "Huge selection of dishes: all that we sampled were delicious."
• "The dosa was so crispy."
• "The lemon cheesecake bites are amazing! Nice firm cheese filling, crunchy base, with a lovely lemon drizzle on top."
• "Lamb chops were pretty good, surprisingly."
• "The food was great and had a variety of options."
• "The food was very fresh and tasty close to home food."
• "Every dish that we chose was well cooked and tasted great."

Cons:

• "Not worth 20£ at all."
• "Very disappointed with the standard of food the butter chicken tasted absolutely horrible and dry couldn’t even take a few bites."
• "Even all lamb curries in the mains were very Nasty that no one will able to eat more of them."
• "Some chicken dishes were smelly and appeared to be old."
• "The worst biryani I had in my life with off smell inside."
• "Food was mediocre at best, only highlight is the mutton chops."
• "The food in this restaurant is so terrible."

Service

Pros:

• "We had a great time with delicious food and excellent service."
• "All the staff were friendly and helpful."
• "Polite and considerate service."
• "The manager was very patient with us as we all arrived at slightly different times and in a staggered kind of way."
• "Brilliant service provided by the waitstaff / managers as always."
• "The staff was overall very nice and the manager was very cooperative."
• "Staff were very quick to take the used plates and staff and will keeping your table clean."

Cons:

• "Service was very bad Even staff needs to be trained."
• "No one replenished the dishes while we were there."
• "Only naans were not fresh asked tandoori chef to give fresh one because it was not busy and he was also free but he said take from already cooked."
• "Service there is very high."
• "The man with the glasses at the front desk also needs some customer service training instead of standing there accusing customers of not paying."
• "However it needs big time improvements in service areas, didn’t notice anyone managing the place like looking after the tables, cutlery and maintenance of the dining area."
• "Staff need customer service training, can seem a bit rude."

Atmosphere & Cleanliness

Pros:

• "Overall a cleaner/nicer establishment with pleasant decor."
• "Place is kept very clean."
• "The decor is amazing. From what it was like 10 years ago, its a huge improvement, both visually and food-wise."
• "Nice building and modern decoration, big car park."
• "The ambience was nice considering most buffets are filled with Asians who want to feast as if they haven't eaten for days."
• "Venue itself was lovely and well-landscaped."
• "The cleanliness of the restaurant is exceptional."

Cons:

• "The cooking area was not clean hygiene rules not followed."
• "The ice cream station was appalling too… it was all over the floor and on the sides of the machines too."
• "Toilets were very unhygienic and smelt very unpleasant."
• "The baby change area was so dirty I couldn’t even go in there."
• "Food Looks old like cooked ages ago awful taste, smell in biryani and lamb dishes."
• "Very dirty, plates dirty, floor dirty, stands dirty."
• "The one negative point I will make about dessert is that the chocolate fountain always looks a mess."

Value for Money

Pros:

• "Great variety of dishes at affordable prices."
• "Amazing price … 5* only because you can eat as you want for not too exaggerated price as other places."
• "The place is excellent value for money."
• "Not expensive either and children under 5 eat free, would definitely recommend this place."
• "With loads of variety of drinks included in £17.99 per adult is just too worth it."
• "Per head charge is £20 with children under 5 free of charge!"
• "Good value for money at £20.00 per head on a Saturday evening."

Cons:

• "Just a bit expensive at £22 per head at peak times."
• "Paid £35.90 for two, money wasted."
• "Paid just under £220 at this place and me and my guests had to eat dinner wearing all our coats."
• "We spent nearly £100 expecting good quality food and services but this place was such a rip off!"
• "We spent more then a £100 expecting good quality food and services but this place was such a rip off!"
• "Charging £22 per head is bit on high side especially when you have better options available for £20 per head."
• "Spent £88 but waste of money."