Portello Lounge Reviews Summary

Ambiance and Decor

Pros:

• "The restaurant and bar is really spacious, and the decor is really cool/retro."
• "A very modern but quirky place with old framed pictures everywhere."
• "Large restaurant that is tastefully decorated."
• "Nice atmosphere and friendly staff."
• "Great atmosphere especially the outdoor seating."
• "Stunning interior, with a relaxing atmosphere."
• "Nice atmosphere here with varied menu catering also for none meat eaters and gluten free."
• "Lovely and friendly staff. Great atmosphere and a super place to take the kids for a meal."
• "Love this place for a chilled evening."
• "Great food with a wide selection to choose from with very friendly staff, very clean and the music is not too loud, nice ambiance a lot of seating nice armchairs, sofas, regular dining."

Cons:

• "Tables and chairs are very old and the whole establishment needs overhauling as it appears 'tired'."
• "Music was a little loud. Not too loud but everyone had to talk louder."
• "The tables and chairs are very old and the whole establishment needs overhauling as it appears 'tired'."
• "The background music was a little loud as well, so everyone was having to raise their voice to talk over it."
• "Nice place. Burgers are very small and beef doesn't seem like good quality."

Service

Pros:

• "Even though it was very busy on a Saturday Night, service was very quick and staff were extremely friendly."
• "Service is always quick and with a friendly face."
• "The staff were lovely. Food was gorgeous."
• "Staffs were so friendly and explained their self-order service via QR code or can simply order at counter."
• "The service was quick, and everyone was polite."
• "Service from the staff was welcoming and friendly on a Sunday afternoon."
• "Love the lounges... I've recently moved from Chesterfield where I frequently visited the Sorbo lounge there. Portello is brilliant, and much bigger and the food is equally as delicious."

Cons:

• "Service was incredibly poor and lackluster especially to say the atmosphere was dead with very few customers."
• "Service was incredibly poor and lackluster especially to say the atmosphere was dead with very few customers."
• "The service was quick, and everyone was polite."
• "The tables and chairs are very old and the whole establishment needs overhauling as it appears 'tired'."
• "My only negative comment would be the noise! It it a large open interior structure.with hard floors and the sound of everyone talking, children laughing and playing etc. meant it was impossible to hear ourselves think."

Food Quality

Pros:

• "Overall, the food was nice, we left satisfied and happy."
• "The food was very tasty, and the portion sizes were great!"
• "Food was gorgeous."
• "The food was incredible. Ordered vegan options and each was perfect."
• "Great selection of food with breakfasts and brunches being available all day."

Cons:

• "The portion sizes appeared small at first, but we couldn't finish any of our plates, so maybe they could plate the food differently to avoid the initial disappointment."
• "We shared tapas and though they were very good, I would like to have seen more options, like chicken skewers."
• "Probably wouldn’t come here again but would come back if they did a happy hour deal or something similar."
• "At least one of the breakfast was cold."
• "Service was incredibly poor and lackluster especially to say the atmosphere was dead with very few customers."

Value for Money

Pros:

• "The Variety of cocktails they had and the Prices (so much cheaper than what I am used to)."
• "The food was very tasty, and the portion sizes were great!"
• "Always have a good meal at the various lounge bars I've been to and no different here. All the family enjoyed their meals."

Cons:

• "My cocktail was nice but the glass was filled with crushed ice so I paid £8.95 for about 6 sips of a drink."
• "Usually service and food is good! Today not so, 2 out of 3 meals turned up barely warm and one of the accompaniments for 2 of the meals turned up cold halfway through our meal."
• "Came for a drink and found ourselves in the middle of a crèche!!!! Kids were running up and down the stairs and playing hide and seek behind my chair."

Family and Pet Friendliness

Pros:

• "There is a children's coloring in sheet which was one sided."
• "I had read some good reviews about this place being a dog-friendly restaurant, so we decided to bring our dogs for a quick drink."
• "Visited Portello lounge with my friends and I cannot fault the service, particularly as both of my mates both have allergies."
• "Had a lovely meal here with our 2 small kids."
• "I love this place for a chilled evening. They have entertainment for children and allow dogs so best to sit upstairs if you want a bit more privacy."

Cons:

• "This place claims to be dog-friendly, but unfortunately, the staff aren’t."
• "The tables and chairs are very old and the whole establishment needs overhauling as it appears 'tired'."
• "The service was incredibly poor and lackluster especially to say the atmosphere was dead with very few customers."
• "Big old barn of a place, somewhat lacking in atmosphere but ideal for families with young guns. Not my choice for an intimate lunch for two."
• "An ok place but elevated for families as very welcoming to the youngsters. A lot of venues turn away strollers or are funny about too many kids but here they are welcomed."