Scotti Knights Motorcycle Training Ltd Reviews Summary

Instructor Quality

Pros:

• "Ray and Dave are very good trainers, they were very patient and focused on basics."
• "Dave and Paul were superb in taking the time to explain all the necessary elements of the CBT course."
• "Nige has taught me to be a confident and safe rider which I will be forever grateful for."
• "Ray was very patient and down to earth and I learnt a lot from him."
• "Both Dave and Ray were very thorough on the training area which instilled nothing but confidence."
• "very professional instructor who spare nothing to teach, inspire and reassure learners"
• "The instructors were excellent and I felt very calmed by their professional attitudes."

Cons:

• "Terrible service, phoned inquiring about a refresher lesson got told to come in on Friday 29th and they would just check that the instructor was available and if not hear from them to assume that lesson still on. Come Friday nobody showed up was waiting for 1 hour"
• "I do think being a little less stern would've eased my intimidation, I was more afraid of doing things wrong than actually trying to find the root of the problem because I would receive what I believe to be disapproving and disappointed looks."
• "During the training, I struggled to control the bike... being new to riding, I was quite intimidated by the stern, quick paced training."
• "I was late 20min for a genuine reason which I understand can cancel the course. But the attitude of the instructor was so rude and arrogant."
• "Appalling service and no apologies given, have booked elsewhere"
• "Abrupt, rude instructors."
• "Before we actually started riding, the instructor looked at my clothing and deemed it unsuitable for riding... However, they replied with 'no, we don't lend trousers or boots, we only have jackets, helmets and gloves'."

Customer Service

Pros:

• "Communication was on point when I made multiple enquiries during lockdown."
• "Ruth was also great to talk to on the phone, I rang a few times and she happily answered all my questions."
• "Ruth is fantastic. Great with communication and goes above and beyond to accommodate."
• "Thanks to Ruth for the brilliant communication!"
• "Everything was made incredibly simple from the off by the back office team of Ray and Adam who were able to accommodate me and work around my busy shift work pattern."
• "both Ray and Ruth were very helpful and informative also very supportive and welcoming"
• "I didn’t catch female colleagues name but kept me topped up with nice hot cups of tea and some great conversations."

Cons:

• "Booked the cbt course. Couldn't make it due to unforeseen circumstances and when I rang up to see if I could reschedule, they expected me to pay an extra £170. What a joke."
• "Don't bother using them, they will make up excuses to get you to pay more."
• "Nothing more than a money making scam."
• "Really don't bother, what does CBT stand for? So you actually failed as an instructor."
• "Well I was going to do my full direct access with this company over £1k but not now after the bad attitude of the instructor totally put me off."

Training Experience

Pros:

• "Lovely place to get your motorcycle licence."
• "Would highly recommend to anybody who needs the CBT."
• "Would recommend them to new riders looking to get their CBT done."
• "Just completed my DAS course here. It was a great experience, pass the tests for the first time."
• "Great team, they made me feel very comfortable and welcome"
• "Will definitely be coming back here whether that’s for DAC or just another CBT! Highly recommended!"
• "I wouldn't consider any other training school."

Cons:

• "One point, don't be late, it's rude and holds the whole class up.!!"
• "You have to work for your CBT here at Scotti Knights which is testament to their professionalism and attitude to road safety so don't be too upset if you need to come back its not as easy as you may think."
• "And I have reported you to have the camera viewed."