OCL Vision Reviews Summary

Quality of Care and Staff

Pros:

• "The whole experience has been great from the first visit until the surgery and follow ups. Everyone has been so professional and kind."
• "I received LASIK surgery carried out by Masara Laginaf who was highly professional, reassuring throughout the whole process and excellent at her job."
• "I would throughly recommend OCL and Allon for the SmartSight procedure."
• "Mr Ali who looked after me. Cannot be more thankful for how well I was taken care of."

Cons:

• "Appalling customer service and just horrid experience with OCL ! The customer service here is non existent and they really lack basic courtesy!"
• "Unprofessional and rude staff members. I have been quite patient but the service has gone so bad."
• "Waited until I had my 3 month check up (post surgery) before posting my review. When assessed, my eyes were deemed to be better than 20/20 vision and the cross linking treatment (which was completed at the same time) has stabilised my Keratoconus. I am delighted with the results, my treatment from the original assessment to the final check was conducted in a professional manner, they answered all my questions and made me feel at ease throughout. In summary, I trusted them with my eyes and I was not let down."

Results and Effectiveness

Pros:

• "Just one day after the procedure and I have 20/20 vision with almost no sign that anything was done to my eyes. Worth every penny."
• "Having worn glasses for over 40 years id always wanted to get laser surgery. It’s been near 3 months now and I haven’t looked back!"
• "The result of surgery and the multi focal implants has been fantastic, surpassed all expectations being completely independent of glasses."
• "My vision since surgery has been fantastic and I am just sorry I didn't do this sooner! Would highly recommend to all friends and family."

Cons:

• "Severe eye strain & headache since LASIK eye surgery from 6 months ago. My vision is better than before obviously, went from -6.5 to 20/15. However, there was a problem with my left eye from the surgery, the laser went deeper than it should."
• "I had consultations with a few other practices but OCL really stood out to me based on the professionalism of everyone I met and the level of detail they went through in pre-surgery examinations. It felt like they really wanted to assess whether the surgery was right for me rather than getting me to sign asap. My surgeon even called me a few days before the surgery to talk through the procedure in more detail as I was quite nervous about it."
• "The surgery itself went really well and recovery too. It’s been near 3 months now and I haven’t looked back! Would highly recommend the service and also a huge shout out for Mr Ali who looked after me. Cannot be more thankful for how well I was taken care off ❤️❤️❤️"
• "I had consultations with a few other practices but OCL really stood out to me based on the professionalism of everyone I met and the level of detail they went through in pre-surgery examinations. It felt like they really wanted to assess whether the surgery was right for me rather than getting me to sign asap. My surgeon even called me a few days before the surgery to talk through the procedure in more detail as I was quite nervous about it."

Customer Service and Communication

Pros:

• "I had a wonderful experience here! Easy to make an appointment, lovely staff, and quick and easy assessment."
• "Having worn glasses since the age of about 7 with a fairly high prescription I never believed I could have my eyesight corrected. I was given options and told ICL surgery would be more suitable for me due to this."
• "Thank you to Allon, Purvi and the whole team at OCL for looking after me so well. I really appreciate the time you took to explain things to me and reassure me. I can highly recommend OCL."
• "I had cataract removal and interocular lens placement surgery performed on 20th January by Doctor Ali Mearza. The whole procedure was an astounding success. I went from cloudy vision and terrible myopia to perfect distance vision."

Cons:

• "I am very disappointed with OCL vision, I booked an appointment for laser eye surgery and called them one day before to reschedule my appointment. I was been told on the phone that someone will call me back to book me again. Three days later no one called."
• "AWFUL customer service! I recently booked a first appointment and needed to move it because my schedule changed at the last minute, which was 47 hours and 35 minutes before the date."
• "If you're too busy, stop taking more patients than you can help, as doctors, you all should feel the paramount of what you're doing. You can't replace someone eyes!"
• "I attended OCL Vision last week to have LASIK surgery. I had been to other clinics before for consultations but had never gone through with surgery as I still had reservations."