Finsbury Car Audio Reviews Summary

Customer Service

Pros:

• "Very professional service, good expertise and experience."
• "A day or so later he even called me to check how I got on."
• "As always Leonard and his staff were helpful, prompt and informative."
• "It was a pleasure to speak to Leonard today for good solid impartial advice in regards to a head unit."
• "Highly professional, personal service, completely tailored to whatever you need."
• "Customer service and after-sales support is great."
• "Leonard was not only extremely knowledgeable, but he was first and foremost a genuinely nice person who gave his honest opinion."

Cons:

• "UPDATED SINCE LYING OWNER RESPONSE. I would stay the hell away from this place who have zero regard for customer service or responsibility whilst your car is in their care."
• "Shoddy workmanship and rip off advice."
• "The guy who owns the business is very rude and very aggressive."
• "Went in to sort a sound issue and camera issue, got complete assurance they would both work if i bought a new unit he supplied which i did, 6 months later i've been VERY patient and my camera is still not working despite his attempts and lack of urgency to get it sorted for me, dodging my calls and emails too, POOR Customer service!"
• "Appalling customer service. Moody woman on the phone that showed no interest, no effort and little knowledge."
• "AVOID AVOID AVOID AVOID this Man behind the counter is so rude and no trustworthy."
• "Once they get your money, they DO NOT CARE!"

Quality of Work

Pros:

• "The installation was expertly done by one of the technicians, who also explained in detail how everything works."
• "Leonard is a walking miracle, I don't think there's anything he hasn't seen or doesn't know."
• "Brilliant service - really knowledgeable and most importantly very skilled."
• "Finsbury Car Audio have been fantastic. I recently had a new car stereo installed, the install was tricky but Leonard gave me a great price and the end result is exactly what I had hoped."
• "New installation has now been completed and sounds amazing."
• "The most competent and professional car stereo fitters around!"
• "Transformed the sound of the car in 4 hours. Installed a sub and made the new speakers finally sing."

Cons:

• "When I picked up my car the break light was not working and my boot would not open."
• "He fitted a stereo for me and it fell off the next day and I see him take my cd out of my stereo and then put it under his tools and took it in to his shop so he took my cds also very over priced for a person that did a chap job and very very rude person."
• "He made me fool and charge so much money, my audio was cheaper then is labour cost unbelievable."
• "First of all I was sold a broken stereo which I had to get changed then a year later the 'new' stereo broke again."
• "Was told that my camera was not good enough to to install and that £70/hour was there charging rate and I would be charged for 3hrs of work."
• "Don't ever come to this place they add extra charges for no reason after giving you a set price."
• "Never ever use these guys they tripped the ECU unit on my car while trying to fit an alarm cost me just over a £2000 to get repaired at main dealer."

Value for Money

Pros:

• "The cost of installation and parts was reasonable—actually, the parts were cheaper than if I bought them myself."
• "I pay Leonard £100 and told him I will give him the rest within the following two weeks unfortunately I took ill and was unable to contact Leonard who then decided to sell my stereo and refuse to give me back the £100 I paid to get a stereo I no longer have fixed."
• "Went down on a sat about 1pm to see if they had a stereo and could fit same day! Got a wicked price for both and done straight away."
• "The music is crystal clear and the bass is just soo sexy can't thank them enough. Thanks again."
• "I wanted to replace my SatNav and thought it would be a huge cost. Lenny explained I could do something cheaper, that would work very well."
• "Leonard was super patient with me but recommended I go with a slightly cheaper option and I'd still be able to fit all my needs."
• "The price quoted was fair when you factor in equipment costs and labour costs."

Cons:

• "I pay Leonard £100 and told him I will give him the rest within the following two weeks unfortunately I took ill and was unable to contact Leonard who then decided to sell my stereo and refuse to give me back the £100 I paid to get a stereo I no longer have fixed."
• "PLEASE DO NOT USE THIS 'COMPANY' EVER! I wont at this point go into the details at this point as we are still in dispute, but at this point I can only assume theft, fraud, deception as the this guys motive."
• "He made me fool and charge so much money, my audio was cheaper then is labour cost unbelievable."
• "I would recommend if you are happy to pay £75/hour for labour and lectures; I get a student discount £55/hour..."
• "They changed one 5amp fuse which 18p and spend just 20 mins and I was told to pay £85 for 20 mins job and 18p fused."
• "How can you charge for something which you cant fix."
• "UPDATED SINCE LYING OWNER RESPONSE. I would stay the hell away from this place who have zero regard for customer service or responsibility whilst your car is in their care."