Snappy Snaps Reviews Summary

Customer Service

Pros:

• "A very friendly and welcoming member of staff Orphée made my visit very smooth and memorable for all the right reasons."
• "Everyone is very nice and make you feel comfortable!"
• "Absolutely amazing customer service, same day service and super efficient."
• "Very friendly and helpful people. Made capturing my sons passport photo feel so simple."
• "Jennifer had incredible customer service!!!!!! She was warm and great and put me at ease with my passport photos!"
• "Scott and his team are absolutely wonderful, the best place in London to get prints."
• "The customer service was quick and efficient."

Cons:

• "I left in tears as I could overhear the rude employee scoffle to the others."
• "Despite the fact that they are extremely expensive for the work you get, the service is beyond poor."
• "Avoid this company at all cost!"
• "If you want to be completely ripped off then this is the right place to go!"
• "This man completely conned me, he lied and took advantage of my age and nievaty and done terrible quality work!"
• "He is a crook and you must not go there for work or services because for what he is doing you can get it somewhere else and get a lovely service."
• "The employee on the phone was not in and instead I was met with an extremely patronising/passive aggressive employee."

Photography Quality

Pros:

• "Scott was simply great. Produced a fantastic set of photos that made our special day even more memorable."
• "Scott is an extremely creative photographer who really adds to your event and to the outcome of your pictures."
• "From the photos we've seen he's got some incredible shots from the day."
• "I am in awe of how beautiful and how mesmerising the photographs look."
• "Scott took our wedding photos is 2012 and they were outstanding."
• "Quality of my photo was great."
• "Scott photographed our wedding (spread over two days) and he has captured every moment so beautifully!"

Cons:

• "Vrty friendly staff anc cosy little room but sadly the photo quality is really bad."
• "The end product seemed like I had taken the photos in a photo booth."
• "I had some film developed with Snappy Snaps Mayfair and was surprised to find lines running through the images when I received the digitals."
• "When she finally found them, in the same drawer, she charged me £20 for 4 passport photos."
• "Since when was a birthday card printed on shiny photograph paper?!!"

Efficiency and Timeliness

Pros:

• "In and out in less than five minutes."
• "Job done efficiently, quickly and very speedily."
• "Even sent us extra photos by email, much appreciated."
• "I walked in to snappy snap Mayfair during my tea break from work to get an urgent passport photo. I literally had only 20 minis. Scott who served me at the shop was very efficient and helpful and I got it all done in 5 minis."
• "Needed 5 photos quickly for updating an ID, Orphee was helpful and efficient."
• "Very quick and easy process. They check the specific requirements of each country depending on where you’re travelling to for visa photos to make sure it’s all correct."
• "Our photo session was quick, easy and a lot of fun."

Cons:

• "Placed an order for a birthday card online 2 weeks in advance, didn't turn up.. spoke to Scott at Snappy Mayfair in the morning at 8 am and he managed to get a card Printed and delivered to me by 12pm."
• "I had to get someone else to return to pick them up the next day as I was too upset to face her again."
• "All I asked for was to receive the product that I had paid for, in the time frame promised."