Dobbies Garden Centre Chesterfield Reviews Summary

Cafe Quality

Pros:

• "The cafe is very good usually, their cream scones are gorgeous."
• "Thoroughly enjoyed our coffee and scone as always excellent 👌"
• "The food was scrumptious. Very good value too."
• "The cafe is fine, the service can be slow at times but the cakes are always delicious and the coffee is nice too."
• "Sandwiches, scones and cakes were so tasty and fresh and we even had a container to bring some home as we couldn't eat it all."
• "As always polite service and delicious coffee."
• "The cafe is very good with ample seating inside and out, plus a coffee bar."

Cons:

• "It used to be a real treat but it's overpriced and filthy now."
• "The tea was very poor quality very weak! The scone was a cheap one all you could taste bicarbonate of soda."
• "The tea tasted awful."
• "The cafe tables and floor were filthy, we had to clear our own table."
• "Good cheese scones but fruit ones were very soft texture and would have liked them being baked more."
• "The Christmas dinner was atrocious."
• "The cafe although the food was good, it is expensively priced and it was quite disorganised there was a long queue which wasn't necessary if you weren't requiring hot food."

Customer Service

Pros:

• "I visited your store today and spoke to a lovely young man by the name of Joseph, who happily assisted us."
• "Aside from Miriam who, as always had a smile and a friendly hello, some of the other staff need to improve their customer service skills."
• "Friendly greeting and safety guide by your door staff."
• "Visited with sister 13.3.22.lovely place. Friendly staff."
• "The employees were friendly and helpful."
• "Team courteous and helpful, little lady serving hot drinks, sweet and kind."
• "Great staff very helpful and polite."

Cons:

• "Seemed very disorganised and miserable staff, except for the girl on the till."
• "Visited this place a lot as we are local. Very disappointed with the restaurant area and staff."
• "Only negative was some strange encounters with staff, we found them to be ignorant, bad tempered and unwelcoming."
• "Staff seemed fed up and not interested in helping."
• "Restaurant Manageress just sat drink tea/coffee oblivious to the situation didn’t go and help her staff."
• "The girl on counter was miserable and rude."
• "Expensive restaurant not well organised, lots of staff but all tables dirty."

Cleanliness

Pros:

• "Tables cleaned between use."
• "All areas were lovely and clean."
• "Hand sanitizer available and masks required in shops and cafe areas."

Cons:

• "The cafe tables and floor were filthy, we had to clear our own table."
• "All the available tables were dirty and full of used plates cups etc."
• "The toilets here yesterday were pretty gross even my kids felt put off using them."
• "The place was very dirty and staff was entirely overrun."
• "Tables full of dirty crocks and floors filthy."
• "Also, the disabled toilets were disgustingly dirty."
• "Tea served in a dirty teapot. Uncleared tables everywhere."