Address: Butts Ln, Tanworth in Arden, Solihull B94 5AE, United Kingdom
Rating: 4.5
based on 137 reviews.
Customer Service
Pros:
"All the staff are very friendly and have smiles on their faces which is nice."
"Staff were really friendly and pleasant and they made the day even more interesting with their knowledge."
"The staff are great with children and they get them to feed the Animals."
"The staff were very friendly and helpful."
"Staff were all nice but in particular Adam really went the extra mile and interacted in such a great way with the kids and made their trip very fun."
"The staff were all friendly and very helpful with time to spend talking to you about the animals."
"Staff were really friendly we got to feed the calfs milk."
Cons:
"Maybe I took this comment out of context but one of the staff said to me in the barn area does the dad have ginger hair? I found this rude and inappropriate."
"I called Umberslade 3 times and no one answered, I emailed once, no reply, Facebook messenger no reply and also commented on one of their Facebook statuses still no response."
"The members of staff were extremely rude!! No apology and no care."
"Most of the staff were very friendly and helpful however we found the large lady in the shop to be very rude and abrupt with us on our arrival."
"Heard so many great things about this farm but honestly I will not be in a rush to return just down to how we were treated and made to feel unwelcome."
"We were made to feel really uncomfortable for the majority of the trip then as the person who served us showed us round."
"Had a woman come up to me to tell me it is not allowed and that I had to pack up and go to the fields!! She also stated it that it says all over the website. I felt her behaviour towards me rude."
Facilities & Activities
Pros:
"There's a good variety of animals and things to do, with activities like feeding/meeting/viewing animals, tractor rides, horse rides (extra cost), playground, outdoor and indoor play."
"The actual bonfire, fireworks and general organisation (parking) was good."
"Great place to take the family for half a day."
"The kids loved handling the small animals, and the tractor ride with Charlotte was great fun."
"You can see all types of British farm animals, have tractor trailer rides, pony rides and feed and handle some animals to a schedule."
"The children loved the sandy 'beach' & the tractors."
"Different activities featured every half an hour so plenty to keep little ones (and big ones!) entertained."
Cons:
"How can a baby who cannot walk and use the facilities be the same price as an adult (£10)?"
"The soft play was not really your usual soft play... not really suitable for an 11 month old and not what we were expecting."
"The kids had to queue for an hr after paying and then only got a quick walk round the barn."
"Also the prices for this honour are extortionate. £5 for a no frills sausage sandwich...."
"The experience is aimed at ages 5 and above and is not suitable for smaller children."
"Only let down was the lack of fare rides and limited stalls selling food and kids light toys resulting in massive queues."
"Pony rides are extra and expensive for the experience."
Food & Dining
Pros:
"There's a cafe and pizza restaurant if your hungry, thought there plenty of benches if you want to bring your own food."
"We all enjoyed pizzas from the pizza barn, and coffees and pastries from the coffee shop in the morning."
"The food was good."
"The café has a decent offering for adults and kids."
"Their cafe serves great cakes and good coffee."
"Yes it sells nice hot food."
"Restaurant very nice, good quality drinks and food."
Cons:
"Limited food menu and a little overpriced, however what we ordered was tasty."
"It's not particularly cheap, but it's almost guaranteed to be a nice day out for a family with little ones."
"£30 to get in...then &22 for sandwiches and 2 coffees and then £3.50 for a pony ride."
"The cafe is a bit of a joke, as the farm is aimed at young kids you would expect the food in the cafe to reflect this! It doesn't, they have extremely posh brands in the cafe including canned water!"
"Ridiculous queues for food and drink and miss lights."
"Nice coffee shop although a little pricey but always to be expected at places like this."
"All in all not a place I recommend unless it is good weather and you take a pack lunch."
Cleanliness & Maintenance
Pros:
"The toilets were lovely and clean."
"Your lovely new indoor playground was also a very big hit."
"The animals were all kept in nice clean enclosures."
"Grounds kept clean with plenty of handwashing facilities."
"Very clean toilets and lovely warm water."
"All of the animals are well cared for and the grounds are kept clean and tidy."
"Lots of hand washing facilities throughout the farm, toilets clean and well stocked."
Cons:
"We arrived and couldn't find where to check ourselves in. There were no visible signs."
"There were only two showers for the campsite so had to queue at times."
"The play areas were good but needs a few improvements in terms of safety."
"It seemed like money was more important than the animal welfare."
"Started with a very frustrating 30mins driving around in circles trying to find the entrance as sat nav and signs were all taking us to umberlade hall."
"Far too many people allowed in making it very uncomfortable to move around."
"It's not clearly sign posted and I thought I was going to a camp sight when we arrived."