"Liam took my order over the phone, he was very helpful and polite."
"They were very helpful and sorted it out for me in no time."
"The staff are very helpful and knowledgeable."
"Great Guys! Always very helpful! Giving me all time good advices to help me sort my bike problems!"
"Man on counter was above and beyond helpful."
"Customer service is brilliant (replaced an 8-month old faulty battery with no quibbles after trying to charge it for me)."
"I had a few questions before I placed order so I rang and staff very very helpful."
Cons:
"I had an interview for a job there... However, I never heard from them again."
"How many times do I have to call about the same thing? with promises to check why I have a different item than the one pictured on the website? Then no one gets back to me."
"WHY TELL A CUSTOMER ONE THING WHEN THEY HAVE PROVISIONS THEY HAVE ASKED BEFORE PURCHASING, THEN LIE ..?"
"Have had to constantly chase them up on my order and get told something different each time I call, not very good customer service."
"Had an emergency as chain link came out so had to buy a new chain on way to work and rivet tool but never used one asked if they could show me and refused to help only wanted them to talk me though it but no help at all."
"Lack of communication between staff and customer."
"Your staff need mechanical knowledge if they are going to help people who want to fix their bikes."
Delivery & Dispatch
Pros:
"Items arrived promptly and correct soon after."
"I ordered a spare part on Friday morning and it arrived next morning in the post...well priced and fantastic service."
"Parts were ordered around 11:30 Friday morning, dispatched that afternoon arrived Saturday morning."
"The silencers were very well packed, and sent out within hours of ordering."
"I received the bulk of my order within 48 hrs and then the following day received another package."
"Ordered Sunday, arrived Tuesday... the service is spot on."
"Better to come, my parcel arrived less than 24hrs after ordering."
Cons:
"Bought cone air filter. ruined my carburettor! because of hidden debris in it!!!"
"The order for a new shock and bearing kit went well the delivery however did not after 2 days chasing my delivery I have found it."
"6 days go by and I see on the order status that it still isn't dispatched."
"Wont be using wemoto again."
"So I was told my order would arrive with me last Thursday or Friday... The Fuel filter was left out yet I wasn't made aware, they failed to deliver on time despite their promise."
"Called up as my Delivery had not shown up after 3 weeks having been sent 1st class."
"I'd advise against using DHL to have your packages delivered since they always ends up delayed."
Product Quality & Fit
Pros:
"Overall the prices are Very good."
"The prices are also very competitive when you compare it with the dealerships."
"The prices are Very good, and good quality parts close to oem."
"Absolutely brilliant company brilliant range of parts at good price."
"Great quality parts. Very impressed!"
"Good quality bike parts."
"They have a huge range of parts and all are decent quality in my experience."
Cons:
"Bought front fork for my Honda. didn't fit."
"Some products on their site they don't show accurate pictures for so it's hard to know what you're ordering or if it will fit your model exactly."
"At first I've received badly machined Sunstar rear sprocket which has got metal shavings on it."
"Bought exhaust for my Honda. didn't fit."
"Had a set of stem seals of them called to check they were correct and was advised all ok with the order but on arrival found they were for a different bike... All in all a poor show and I now have to get the seals back to them to get a refund as I'm £100 in for there seals."
"Brought mirrors for my cbr 1000rr (£100 per mirror) 1st lot came scratched."
"Ordered a clutch cable for my bike the cable didn't fit."
Customer Satisfaction & Recommendations
Pros:
"Would recommend."
"They are good people. Thank you, surely will order again if needed!"
"And if it happens that the item won't fit they will take care of the return and fully refund you."
"Can't recommend enough!"
"Definitely recommend."
"Everyone I know recommends Wemoto."
"Highly recommended."
Cons:
"AVOID Go To P&H Motorcycles in Crawley, P&H are 100x better."
"Honestly, I would rather order from China. Avoid this webshop, shop around first."
"Worse shopping I ever had!"
"Absolutely terrible!"
"Wemoto do not deserve the reputation they have as the leading specialist in parts!!"
"Wow what a poor experience I have had... wemoto you have lost a customer."
"The nuts on the brushes where you connect the power cable are of a thin alloy not copper like the originals don't know what's going on with wemoto but these last two orders have been of very poor quality."