Aqua Vale Swimming and Fitness Centre Reviews Summary

Facilities

Pros:

• "Always clean and tidy, and the swimming is always popular."
• "Public swimming pools. One 25m long pool for competitions, lane swimming etc. A fun side as well with slides, flumes, fountains etc."
• "Pool design: 5* Best I have been to. Loads of fun."
• "Water: 5* lovely and warm, nowhere too deep, looked clean."
• "Best recreational water centre for miles!"
• "I found the facilities clean and the staff pleasant."
• "The gym equipment is actually good and there is a good atmosphere."

Cons:

• "The swimming pool is not hygienic sometimes."
• "The changing area is always pretty dirty."
• "The pool is poor quality. It's dirty, as are the changing rooms."
• "This place needs a good clean!! If you like swimming in murky water with the occasional discarded wrist band going in your face, this is the place for you."
• "The changing rooms are disgusting, the place is run by teenagers and the pool IS freezing cold."
• "Extremely dirty. Pool sides, floors and steps covered in all sorts of grime."
• "Really filthy swimming pool, which I also consider to be quite unsafe."

Customer Service

Pros:

• "He immediately booked a slot for us and he used his own card to pay our entry obviously I gave him the cash all credit to this young man fantastic service you went above and beyond I had 1 very happy little lad."
• "Signed up for swimming here, lessons are really good, staff are really good."
• "I went in today enquiring about my membership etc as my first time and didn't no what to do, and the lady I spoke with behind the desk was absolutely amazing above and beyond."
• "Staff are amazing, my Son got hit by a larger lad and was really looked after by Guiseppe and staff."
• "Staff were friendly, accommodating after misplacing my membership card, received a new one."
• "A member of staff named 'fern' really been so sweet and been very friendly."
• "Also management staff for swimming team really helpful. Front of house staff friendly and helpful!"

Cons:

• "We spent 2 whole hours trying to get there to be told we had to book!"
• "The staff are not the friendliest, the gym lacks most equipment only basic machines and free weights are available."
• "They do not answer the phone or reply to emails."
• "Shocking customer service, we're never attending unless it's taken over and run by people who know what they're doing and over the age of 18."
• "The member of staff we spoke to was rude and treated me and my family like we were stupid and kept giving my son dirty looks."
• "Receptionists could not care less and have zero customer service skills over it all."
• "Very rude staff at front desk especially LIBBY who has a stinking attitude towards customers and children."

Value for Money

Pros:

• "Had a fantastic time here with my granddaughter. Although the tiles in the pool could do with a refurb, the layout is good."
• "The prices are very manageable, £12 for an adult and a child and you get a session of an hour and 15 minutes."
• "I couldn't found price list, but for me and two kids I paid around 11 £ and for this price you have 1 hour and 10 minutes."
• "Great swimming pool for kids. Warm, lazy river, slides (only open at certain times) and great value at £3 per child."
• "And best part is that it's so cheap. Great for family days out."

Cons:

• "The car park is a lot pricey take a lot of change you do get it reimbursed in the place but that doesn't help when you have a £20 note."
• "Somewhat expensive compared to the competition."
• "The price is too high."
• "25.50£ for 2 under twos and two adults!! Ridiculous process and prices just to book to go swimming download app, make an account."
• "It's also expensive."
• "They also charged me for an under 5 year old when online it says under 5s are free."
• "Really great pool! However, I wish they would do a different price for those just wanting to use the Olympic pool for fitness/exercise."

Booking and Accessibility

Pros:

• "Download their app and activities are easy to book and pay for."
• "App is easy to use and book - easily see how many spaces available."
• "Easy to book online and the whole family had fun, especially going around the lazy river."
• "Thank you Jackie at the reception for booking us next week as well."

Cons:

• "We had about ten minutes on the lazy river before it shut down. No slides, no jacuzzis, none of the 'fun' features at all."
• "So everyone active website is atrocious as doesn’t let you book the day you want."
• "The kids managed to last an hour which was an achievement however the lazy river hadn't been on at all during that time nor anything else which would have made it more entertaining."
• "The Olympic sized pool is monopolised by the swimming club at peak times."
• "Parking: 2* Not enough spaces, £2 for 2 hours (half spent in queue) more than 2 hours prices rocket."
• "The jacuzzi never have the bubbles working and if you go on a Sunday about 10am there is always a massive queue."
• "The booking online system is awful especially if you forget your password."