Harts Boatyard Surbiton Reviews Summary

Setting & Ambiance

Pros:

• "Lovely setting and lovely food."
• "The ambiance is charming, providing a pleasant setting for a relaxing outing."
• "The venue's proximity to the water adds a delightful touch to the atmosphere."
• "The atmosphere is lovely and relaxing (get a seat by the fireplace - so warm and cozy)."
• "Good atmosphere, nice view beside the Thames."
• "With its Riverside views, great menu and good service, Harts Boatyard will remain my favourite restaurant in this area."
• "Lovely location, great atmosphere, friendly staff."

Cons:

• "Venue needs doing up - bit ropey, like the food."
• "However it’s starting to get run down and not looked after."
• "Ashtrays were overflowing with cigarette butts."
• "One of the bench tables was broken and posed a potential hazard."
• "It’s Christmas and there was certainly no Christmas spirit in there."
• "The whole place is gorgeous, decorated beautifully with the river view out of the window is wonderful."
• "The place is always busy and multi-storey."

Food Quality

Pros:

• "The food was totally delicious (every course and dish we had was excellent....), and was reasonably priced."
• "Food was amazing too, especially the sticky chicken."
• "All food was delicious. I will definitely go again."
• "Foods (burger, chicken Milanese) were nice too - not too salty and still colourfully prepared."
• "The food was outstanding and the view even more so."
• "Food is v good and portions are large."
• "The elegantly presented food tasted amazing."

Cons:

• "The food was mediocre at best. The roast pork was uninspiring."
• "Nothing we had was “bad”, but was all lacking in some necessary aspect, and for some reason all startlingly salty!"
• "Pasta overcooked and mushy."
• "The buttermilk chicken burger was dry, poor quality and may have been sat waiting for a while."
• "Food was edible and average - that's as far as I'd go."
• "The food leaves a fair bit to be desired though."
• "Food was slow and not good quality."

Service

Pros:

• "Staff up there were absolutely brilliant. Efficient, polite and friendly."
• "The staff are really friendly."
• "Polite and helpfull staff."
• "The service delivered by Matilda was prompt, efficient and very friendly."
• "The waiting staff were really trying their best and were friendly and apologetic."
• "Staff very helpful, lovely and friendly, quality attention."
• "Staff (Amy) were really kind and friendly."

Cons:

• "The staff were run off there feet and under a lot of pressure."
• "When we complained the person serving us was extremely rude, told us she wasn’t a waitress, she couldn’t find the waitresses and the fact we were not happy was tough."
• "Service was really bad 1 dinner was wrong so we could not eat all together."
• "Service was patchy at best."
• "Nobody to greet and we stood not knowing where to go for over 10 minutes."
• "Service friendly but sloppy."
• "We arrived on time service was really bad."