Drunch Regent's Park Reviews Summary

Customer Service

Pros:

• "Overall, food was great and customer service was too."
• "The staff were all very friendly and helpful and definitely looked after us."
• "The service staff (not one, but 4 of them) were phenomenal with the kids."
• "Service was excellent, our waiter Yasser was very warm and friendly."
• "The staff are amazing, especially Lidia, who served us. Attentive and caring throughout."
• "Customer service was 5/5 couldn't fault it and the staff are warm and welcoming."
• "Great service- the waitress was really friendly and seated me and took drinks order while I waited for my guests to arrive."
• "The service was impeccable, the food was beautifully presented (and delicious), and the vibe of the place was perfect."

Cons:

• "Service was not great at all, having to wait a long time to be served and for payment to be taken."
• "Waitress was lovely but everything else was subpar."
• "The service was incredibly slow and the servers were so passive to the point of being rude."
• "When we asked were our food was we were told that our order was 'a very complex' order, yet all we had ordered was eggs on toast."
• "Horrible service. I asked for a gluten-free option they weren’t able to even prepare a plain salad."
• "Service was slow and front of house sat us next to the only other people in the back in door area when there was plenty of space throughout our time there."
• "Service was great and atmosphere is pretty nice as well! My only criticism is the shisha price."
• "Absolutely woeful experience 😡 Went there for iftar after fasting whole day but the food was absolutely disgusting 🤮."

Food Quality

Pros:

• "Food was delicious! Only problem was that we found a hair within the pudding but this was handled very well by the staff."
• "The French toast was very nice and I will definitely be returning just for that."
• "Wow!!! We definitely find a very interesting pub to relax, have such a very taste appetisers...sweet potatoes in a very special way....fried...crunchy..hummmm..."
• "Good parking availability on a bank holiday, and we all enjoyed our meals. My burger was cooked a perfect medium."
• "Came for brunch (and one other time for dinner) and the food was good. I got the full English breakfast - All meats are halal."
• "A very relaxed and lovely place to have coffee and brunch. The staff are amazing, we got excellent coffees and amazing salads."
• "Otherworldly experience! SO chill & comfortable with a top-shelf selection of cocktails, mocktails and coffee drinks."
• "Absolutely fantastic brunch here - really well designed surroundings on their covered terrace, super friendly and attentive service and delicious smoked salmon and avocado bagel."

Cons:

• "Really not worth the hype, food was average not special."
• "The full English wasn't the best, as the sausage was overcooked, and we received fried eggs instead of poached."
• "I ordered the full English breakfast and was left hungry. The portion size is small and doesn't justify the price at all."
• "So I went for Iftar after watching some guys TikTok £35 for Soup, Lamb Shank, and dessert. It's not worth it."
• "The food was not of the standard I expected for an expensive place."
• "The food was very good quality however the choices on the menu are quite limited."
• "Pretentious! Pretentious! Pretentious! The staffs were lovely worth of two stars, but the food wasn’t fresh enough."
• "The food was quite nice but the service wasn’t great at all."