Pinto Lounge Reviews Summary

Food Quality

Pros:

• "The food was delicious."
• "Had a nice vegan meal."
• "The sweet potato fries and the jackfruit burger were the best ever!!"
• "Both chicken burger variants were fantastic."
• "Food was perfect, I had a gluten free chicken, bacon and avocado burger with sweet potato fries and I had the gluten free chocolate brownie sundae which went down a treat 😍❤️"
• "Fantastic food, we had mac & cheese, full English, and lounge breakfast."
• "The food was outstanding, especially my avocado on sourdough with poached egg."

Cons:

• "The whole meal was cold and oily."
• "£27 down the drain 😕"
• "All style no substance. Decor and menu design A++ - BUT you should be ashamed of the food you are serving."
• "The food was okay but to charge £2 each for a sausage with two slices of toast is a rip off."
• "Food was served cold and we had to wait over an hour for dessert."
• "Half of it came out stone cold and had to be reheated."
• "You should be ashamed of the food you are serving. I ordered 'buttermilk chicken' and got a tasteless dry breast that was on par with ASDA value range frozen breaded chicken."

Service

Pros:

• "Brilliant customer service from both maya and one of the male waiters that waited our table."
• "The young lady and gentleman who were working were absolutely amazing and were really down to earth."
• "From walking in, we had a great welcome from the staff who were more than happy to switch things around in our order if they didn't quite meet our needs."
• "The staff were all extremely friendly and helpful."
• "Lovely people working there, always smiling and polite!"
• "Staff were really friendly and approachable and the atmosphere was lovely."
• "All staff very friendly, welcoming and helpful."

Cons:

• "I'd normally give this place 5⭐ however on this occasion the service was incredibly slow, 45 mins to get two poached eggs with salmon and burger."
• "Waited over an hour for dessert as most of the staff were standing outside and smoking."
• "service dreadful very unhelpful"
• "However, one of the members of staff was very rude and not very accommodating to a lady that had learning difficulties."
• "The staff were more concerned about being 'knackered' because they'd had a late night with a heavy drinking session."
• "Slow service, even though it wasn't that busy."
• "Food turned up 15 minutes after my friend's dish."

Atmosphere

Pros:

• "Great for children and toddlers, we were offered a high chair for our one year old as soon as we were seated."
• "Games and papers provided a nice touch, with a relaxed candle-lit atmoshphere for an evening meal."
• "The climate is really amazing, soft music in the background makes this unique place for chats."
• "Very relaxed environment. Music is alternative/retro, and is played at a volume where you can actually have a conversation with someone."
• "Wonderful, personal feel to the place, great, modern or classic choices of food and drink in a lovely atmosphere."
• "Pinto lounge has a great atmosphere, delicious food, great beer & cocktails."
• "Feels like it's in Spain and the small courtyard out the back adds to the effect."

Cons:

• "The front of house staff were very nice but inexperienced."
• "Seating was minimal and it feels quite cramped!"
• "The dining area wasn't very warm so we didn't stay as long as we might have."
• "The disabled toilet was dirty, with the waste bin overflowing with dirty nappies etc."
• "No children's menu in sight despite having a three year old with us."
• "The food was burnt and cold other customers were walking out and not eating there food."
• "the atmosphere isn’t the same as it used to be in here and it’s actually quite unwelcoming."

Value

Pros:

• "Reasonable prices."
• "The prices are quite decent."
• "A decent price and nice atmosphere."
• "Prices are very affordable and great value for money."
• "Best selections of cocktails in town."
• "Great food for those with food allergies. Specific gluten free and vegan menus."
• "The BEST beef burger I have had in a long time."

Cons:

• "£8 too, lesson learned so would avoid buying that again."
• "Only slight caveat is the price, which is a tad high."
• "Better off goingsomewhere else to be charged ove 10 quid is pretty bad considering the toast is only 2.35."
• "My 'ultimate' burger....well if adding a hash brown to a fairly basic burger is what they call ultimate...! Not very impressed and expected much better for the price."
• "Over filled the teapot where it even burnt my leg... Not going back anytime soon..."
• "We weren't offered the free glass of wine each when we ordered!"
• "My egg came burst and the sausage tasted cheep as anything."