Soffio Lounge Reviews Summary

Food Quality

Pros:

• "Absolutely delicious food. We all loved it."
• "The food was amazing the best food i have ever had. Full of flavour credit to the chefs."
• "Food is always good, prices are fine, atmosphere is good."
• "Tapas were very well presented and so tasty, plenty of vegan and vegetarian food, thoughtfully prepared."
• "The food has always been brilliant, I went for the lounge burger and its probably the best burger I've ever had, it was really tender and falls apart in your mouth."
• "Food and drinks were very good, arrived quickly, even for a large booking, all fresh and tasty."
• "The food all round was lovely, the best buttermilk chicken I’ve ever had."

Cons:

• "Food is not good. Never seen scrambled eggs like it, must've been done in a microwave."
• "When my Bang bang chicken arrived it was cold."
• "The big breakfast is no long big in food but big in price."
• "Steak meal was very expensive tough as boots and you get very little food for £18."
• "Food was verging on cold."
• "First thing we noticed were cold mushrooms... everything else luke warm."
• "All my food [3 plates] were lukewarm and were sent back."

Service

Pros:

• "Staff were brilliant."
• "The staff are the best - a real credit to the company! Nothing is too much trouble."
• "Service was excellent."
• "Staff were great very attentive it was busy while we were there but they were great in getting orders out as quickly as possible."
• "Staff warm and welcoming and polite nothing was too much trouble."
• "Absolutely incredible customer service - I've not experienced this level of friendliness and consideration from staff for a very long time, if not ever."
• "Staff are very attentive, helpful and really are a great asset to this company."

Cons:

• "I also wasn't told about ordering from the table/ at the bar so I sat for like 20 minutes waiting to get served."
• "We planned to mention this when our server did the 'everything OK with your meal' visit, but they didn't visit again."
• "It seems that there are a couple of different teams working alongside each other and they have no idea what each other are doing."
• "There was a mix up with food, meaning a long wait."
• "Our meals took more than an hour and a half to arrive."
• "Poor communication with customers."
• "The service leaves a lot to desire, there isn’t much checking in with the meals."

Ambience and Decor

Pros:

• "The menu was fantastic and inside was like a tardis, didn't realise it was so big!!"
• "Really great new addition eatery in Stourbridge. Staff were brilliant."
• "Beautiful decor. You could have been in the city..faultless 👍"
• "The atmosphere is quirky but comfortable."
• "Fantastic place, with a really chilled atmosphere."
• "Great atmosphere. Attentive staff. Spacious inside."
• "Really nice interior and relaxed atmosphere."

Cons:

• "Its quite dark inside with low lighting but it makes it all the more cosy in there."
• "Another minus is the initial cake ordered on the app, and paid for.. Wasn't available."
• "Flat beer and expensive steak meal was very expensive tough as boots and you get very little food for £18."
• "Luke warm dry Burger... Hard Luke warm fries..."
• "The food was okay, but it didn’t justify the hour long wait."
• "Place is amazing, food gorgeous.. staff welcoming... I would only add it was cold inside so had to keep my coat on."
• "Victoria sponge was dry and unappetising."

Value for Money

Pros:

• "One of my favourite places in Stourbridge! Tapas Tuesday is really good value and the food is high quality."
• "The food and drinks offering is varied and delicious whilst offering great value for money."
• "We always use Soffio every Tuesday to take advantage of the great Tapas Tuesday offer of 3 plates and a drink for around £11."
• "The prices were pretty decent."
• "Great value for money, hot and served by young youthful servers."
• "Not a bad place to sit down and have a relaxing drink and a bite to eat... Cost £8."
• "Food here is amazing been twice and had the tapas twice price is very reasonable for the quality you receive."

Cons:

• "Food is decent quality albeit more expensive than I remember."
• "The big breakfast is no long big in food but big in price."
• "Steak meal was very expensive tough as boots and you get very little food for £18."
• "Over priced, lack of ingredients for cocktails on offer and complete disregard from staff to serve."
• "Only thing I would say is the bill can soon add up... For family of 3 cooked breakfast for me, avocado on nice bread etc for partner (both of which I highly recommend) some chips and toast for little one, some drinks eg coffee and diet coke was almost £28!"
• "Food was luke warm and simple tasting."
• "Been here loads of times and the food has been okay... one of them had the BUTTERMILK CHICKEN hours after visiting she got food poisoning."