GAIL's Bakery Southbank Reviews Summary

Food Quality

Pros:

• "Food was delightful! Had a sausage roll and a smoked salmon bagel, both were 5 stars."
• "Their sausage rolls are my personal favorites, and they never disappoint."
• "I got to try their freshly baked scone with jam and cream, OMG it was so butterfly and chewy."
• "Ham and Cheese Croissant 9/10: The cheese inside melted so well, matched well with the ham."
• "The pastries were great here at Gails. We ate breakfast here to try their pastry and coffee."
• "Loved everything about Gail’s Bakery. Nice coffee, amazing artisan style pastries."

Cons:

• "The focaccia was a bit too hard and the sandwich was served cold."
• "The coffee was good, but they did not heat up our pie or sausage roll."
• "The pecan cake was stale and not moist like in Earlsfield."
• "The pastry all great. The service isn’t professional, the lady that served me has attitude."
• "The food was good but I had very bad experience from the staff after ordering."

Service and Staff

Pros:

• "The friendly service adds to the experience."
• "Also the staffs were so polite and willing to help!!!!"
• "Every worker and barista has done an incredible job with kindness and quick answers in any pastries!"
• "Staff was friendly, which is always a plus."
• "Really nice staff, super friendly and smiley to our one year old baby."

Cons:

• "The place seems really nice but the staff not so much."
• "I didn’t like the staff’s attitude."
• "The service isn’t professional, the lady that served me has attitude."
• "The place seemed understaffed, as we also had to ask for the table to be cleared from the last customer."
• "Very disappointing experience I had at this branch today. The rude manners of the staff."

Atmosphere and Location

Pros:

• "Atmosphere was great."
• "Modern interior, convenient location, and lovely hospitality."
• "Best for grab and go! They have a great seating inside and outside for cafe!"
• "The bakery was near the hotel I was staying at and we ate breakfast there every morning."
• "It was our first time in London and we never tried scones before. The ones from this chain were so good and so big!"

Cons:

• "Atmosphere 9/10 can be a bit busy sometimes, but good interior for such a small place."
• "This place the people look at you like what the !$&@ you want and throw it in a bag cold."
• "A bustling atmosphere with customers and servers jostling for space."
• "The place seemed understaffed, as we also had to ask for the table to be cleared from the last customer."
• "Cleanliness an issue. Staff were wiping tables outside with a bit of paper towel."

Pricing

Pros:

• "Reasonably cheap as well."
• "Found Gail's to be a chain but their pastries did not disappoint! Hearty and delicious!"
• "Great food, all freshly made, fantastic coffees! Amazing pastry. A bit pricey but worth it just for the location and buzz!"

Cons:

• "The only drawback is that it can be a bit on the expensive side."
• "Though, not exactly the cheapest place for your everyday brekkie."
• "Went for lunch today, paid £30 for 3 drinks and two sandwiches which is extremely highly priced."
• "Just not a pleasant experience for the prices being charged and really not doing your overall brand any favours either."
• "One star because they had nothing that was gluten free. I don’t think this is acceptable for a large chain bakery that charges premium prices."