Little Dessert Shop Wolverhampton Reviews Summary

Customer Service

Pros:

• "The staff were so hospitable. It was my sister's birthday; Komal and Ayaan were so kind and cheerful, they gave her the most delightful experience and sang for her too."
• "Manager, Saida and Tabinda were welcoming, friendly and attentive to all our needs."
• "The customer service is exceptional. Komal and Rhia were so warm and kind."
• "Thank you to the Manager and Komal’s excellent service!"
• "Good service and friendly from start to end."
• "The staff all went the extra mile to ensure we had everything we needed, they were so friendly and helpful."
• "Nice staff Rhia, Sukh, Shaina and Evie we was served by Rhia ...very polite excellent customer service."

Cons:

• "The manager however made us somewhat uncomfortable."
• "Service was very slow waiting around 30/40 minutes for desserts 2/3 were brought out so 3rd diner was left waiting for theirs and extra 15 minutes."
• "Nobody asked if the dessert was okay and left to it."
• "The service however, is slow and the food took a while to come."
• "Disgusting amount of time waited for delivery (2 hours late)."
• "I placed an order here online. I never turned up. I tried ringing multiple times before closing and they didn't answer."
• "I was there for less than 5 minutes because of how hot the shop is, no air conditioning whatsoever."

Food Quality

Pros:

• "The food was really nice and the service was even better."
• "A big thank you to the staff Komal and Soukayna. Ruby Rose Cheesecake with Queen of Hearts Ice Cream was just out of this world."
• "Honestly the best brownie I've ever had and my husband loved his hazelnut cheesecake."
• "Food was quick as well and the interior of the store was beautiful from the last time I visited it’s been a great update."
• "Fantastic Desserts place in Central Wolves, they have the widest selection of desserts I have seen so far."
• "You will enjoy the food and is value for money."
• "The food was made really well and is perfect for your sweet cravings."

Cons:

• "Ordered dessert from here last night and was very disappointed. One waffle was fine and the other had barely any sauce on."
• "One cake and the doughnut was missing the cake we received was hard and just pure icing."
• "The 'manager' showed no knowledge of this but proceeded to saying we'll have this ready in 5mins."
• "The waffles are microwaved and soggy."
• "I ordered a cake to take home and when I got home and opened the box I only noticed then half of the cake had mould!"
• "I’ve brought the old school sprinkle cake and the icing is absolutely terrible and not old school the cake is like a piece of dry sponge."
• "The ice-cream was melted! School boy error and shouldn't really happen!"

Ambience and Cleanliness

Pros:

• "Very wonderful place, nice aesthetics."
• "The interior of the store was beautiful from the last time I visited it’s been a great update."
• "The atmosphere was lovely."
• "The vibe and atmosphere is relaxing and the staff are very attentive."
• "The atmosphere was very nice and the food was worth the extra expense."
• "A friendly, warm atmosphere with lovely ambience."
• "Lovely interior and great selection to choose from and very polite and trained staff."

Cons:

• "There were lots of boxes at the back of the shop and it actually looked like they are closing down."
• "Shop wasn’t clean on arrival and all 3 girls where behind counter."
• "Plates where dirty could see old custard on them."
• "I have been to this shop often and the service is great. However, during this heat wave, I expected the shop to have a nicer atmosphere than outside, but the temperature was unbearable with no AC on."
• "Entered without being acknowledged so help ourselves to the table."