Address: Toton Ln., Stapleford, Nottingham NG9 7JB, United Kingdom
Phone: +441159392478
Rating: 4.3
based on 347 reviews.
Accessibility & Location
Pros:
"It is easily accessible from j25 of the M1 and has a large car park for patrons."
"Good sized car park immediately off bardills island."
"And, accessible by the tram, so you don't even need a car."
"Situated on the A52 to Derby its easy to access if you have transport, There is ample parking outside the GC."
"Found easily off of the main roundabout."
"Carpark is big but the exit is a little tricky onto a busy island, so please get into the correct lane."
"Quite close to me, can be hard to get out of in a car as they are right on a A52 island."
Cons:
"Roundabout can be a bit hair raising if nervous driver."
"A bit confusing finding your way round, especially in these covid times, could do with better signage as we struggled to find our way out."
Staff & Service
Pros:
"Lovely staff, adorable cats, excellent cafe."
"The staff are super helpful and patient with the questions you might have."
"The guy on the tropical fish section is absolutely brilliant! Very knowledgable, helpful and friendly."
"Staff very helpful and friendly, being a cat lover it was nice to meet the cat residents as well."
"The staff there are very happy to help you."
"The staff were very pleasant every one said good morning to us and we're helpful when advice was needed."
"Friendly, helpful staff just round up the package nicely."
Cons:
"Really disappointed in my last visit. Stood at the counter in the aquatics section for a few minutes whilst being ignored."
"Unfortunately, they've put a really miserable old woman on the tills."
"Went to aquatics centre, one particular man is rude, patronising and unhelpful."
"I bought a pot that was too big, so wanted a refund, the deeply unpleasant 'boss', a foul looking old lady, treated me terribly."
"Service in cafe very poor, I visited with friends & we specifically asked that all 3 meals were bought out together as when we have visited in the past one of us is usually still waiting for food when the others have finished eating, they still didn't manage this today."
"Again very unfriendly, this is the main reason I didn't return after my first visit."
"Service at till variable. Long queues at times and slow at check out."
Products & Selection
Pros:
"This garden centre is quite large...it has a good variety of indoor...outdoor plants well kept and always clean."
"This is the best garden centre I've visited: huge assortment of flowers, pots, grits, etc."
"Fantastic choice of plants suited to all gardens."
"Really well presented garden centre with pretty much everything you can think of."
"Excellent range of products. Good parking and conveniently located for Nottingham and Derby. Friendly and helpful staff. Good quality for prices."
"They have a great selection of plants, garden supplies and fish!"
"Great garden centre very well stocked seasonal plants in stock also has a fantastic aquarium section and pond fish."
Cons:
"I do think the shop could do with a little face lift."
"I have been going to this garden centre on and off for years, i think it is going down hill very cold, untidy and dirty i think there are better garden centers close by."
"However, if I have one criticism, the plants are more expensive then in other garden centres."
"For saying it's a garden centre there didn't seem like that many plants."
"We visited here last week and I have to say we were met with disappointment... the garden centre is big and yet had hardly any stock when we visited."
"Some things were expensive though I felt."
"Wide selection of indoor plants, but not all in the best of care."
Cafe & Food
Pros:
"Had a turkey bap from the cafe which came with an adorable tiny tiny side of stuffing and roastie. Coffee pretty decent too."
"Cafe is also nice, cakes were delicious and the coffee was very nice."
"The other great place was their cafe, the cakes were wow and really gorgeous."
"Cafe just lovely and always excellent customer service."
"Cafe had lovely food and can seat around 40-50."
"Food was excellent and lots of choice, staff very friendly and efficient."
"We had lunch at the coffee shop which is fab, paninis, jacket spuds, selection of cakes and reasonably priced as well."
Cons:
"Nice garden centre but cafe is the worst I have ever been to."
"The food is a shambles. 'Chilli' with no discernable chilli and basically just mince beef and chickpeas in a tiny little portion."
"Two stars purely for the awful experience I had at the cafe."
"The garden centre is stunning but if you want to pop into the coffee shop don't be in a rush, the service and customer service as very poor."
"Not the most friendly staff in the aquatics part nor the cafe I'm afraid and given the typical inflated garden centre prices a little more effort would go a long way."
"Went to go to the cafe, feels very dated. Didn't stay as there was nowhere to sit."
"The garden centre itself is lovely but the Cafe was a disgrace."