"First impressions were the place was decorated to a decent standard.. very instagramable decor."
"The ambience is suitable for family friends get to gather and food taste fantastic!"
"Always my go to place for chai, especially pink chai. The ambience is great, food is top class and the staff is really kind."
"Love the atmosphere and environment specially the lighting."
"Great ambience, love the decor. It’s a small cafe but well decorated and designed."
Cons:
"Seating area just a little bit too cosy (quite small) but acceptable."
"Was quiet, therefore atmosphere was lacking."
"Ambience was good. Waitress was bit dull and not very inviting although she did come to check if all was ok."
"Lights are dropping so low from the ceiling looking odd."
"Such a small restaurant, but the detail of the surroundings are lovely and better off in a bigger place."
"If you want to be dazzled and blinded by tons of yellow lights then go here!"
Food Quality
Pros:
"Food was tasty, service was amazing and staff were also incredibly friendly and welcoming."
"The food was really nice, everything looked and tasted fresh, delicious and generous portions with all the meals."
"Food and drink stuff are well prepared, crunchy, tasty, good quality flavours."
"The Desi breakfast was delicious and excellent value for money."
"One of the best place to get Indian street food with delicious karak chai that tastes like it just came from the streets of Mumbai! wonderful ambiance with helpful service and excellent food!"
"All my life I've been finding the best desi breakfast in london and this is probably it."
"Really loved the food, they have a good variety of Indian food and desserts."
Cons:
"Very disappointed with the food and the long wait to get these items and they were not busy at all."
"The food was not as good as it's inevitable benchmark chaiiwala."
"The food they are serving, is or are prepared days in advance and is not fresh."
"The food was cold and soggy, the toasty was floppy and not cooked as a toastie."
"For a tea house that is in an area that has a higher population of Indians I was disappointed with the quality of the tea. It was really bland, no spice or karak taste to it."
"TASTELESS FOOD AND FAKE REVIEW ALERT!!! AVOID AT ALL COSTS!!"
"The cheesy masala chips were absolutely dry with no taste."
Service and Staff
Pros:
"Hear Hear How can i forget #Lily, she serves you with love and respect."
"Staff always so professional and friendly. Yath and Guru who work at the front always take the time to make us feel so welcome."
"The staff is friendly as well as attentive, ensuring a warm and welcoming visit."
"Best customer service I have received in a very long!"
"Rafay and staff team are very polite, responsible and professional."
"Yath has been extremely helpful and gave the best customer service ever."
"The staff and the managers were so friendly and welcoming and checking in to make sure everything was good."
Cons:
"Poor service; rude, haughty employees."
"Worse chicken biryani with bones as chicken pieces ordered via uber called to speak to a manager and Nikita speaking in hindi telling her colleagues to tell me to get lost."
"Ordered mint tea. Waited almost 30 mins."
"Having been a regular customer I wouldn't go back there again after I received a very bad humiliating customer service."
"The staff are so friendly and gave us such amazing customer service, especially Hannah, Ali, Siffat!"
"Disappointed with the service at karak chai, the worker was rude and kept repeating ‘what’ when didn’t understand what was said!"
"The staff were polite but were incapable of running the place."
Value for Money
Pros:
"Today was our first time and definitely won't be the last 100% recommended!"
"Definitely worth the money and time!!"
"Reasonable prices, great karak chai but also some properly tasty and well cooked food."
"It’s a very beautiful place to hang around with friends and family and pocket friendly as well must try."
"It includes two parathas, chana masala and a masala omelette as well as a cup of karak chai, all for only £7.50."
"Food and drinks are tasty and good price."
"Beautiful place, nice and friendly staff, great service, yummy food, clean and halal, the full package!"
Cons:
"I order chicken biriyani its price showing on menu was 6.25 and they charged me 6.95 its not good and thats fine but i am not satisfied by the portion of biriyani as compared to price is very small not enough for one person so price is so high."
"For the money way too expensive, small portion sizes."
"This place don't get me wrong really nice food but never ordering from here again. Ridiculous prices for the amount they gave."
"The samosa chaat portion did not feel proportionate to the price."
"Too much expensive and extremely unbehavier staff service, 1£ for extra empty cup is unethical business."
"Not worth the money, no taste in the food very bland and service is slow."
"I am regular customer and i like your tea but one time i asked for 1 extra cup then they charged me 1 pound and chaiwala gives me free and some time charge me 10p just its good service."