The Skin to Love Clinic Reviews Summary

Professionalism and Expertise

Pros:

• "I’m so thankful for Emma’s professional and empathetic dermatology advice."
• "The staff are very professional and experienced and are dedicated to providing the best of care and customer service."
• "Everyone are very sweet and knowledgable about all the different treatments while customising it to your individual needs!"
• "From the consultation to the end of the treatment, Natalia was kind, patient, understanding and extremely professional."
• "The nurse who saw me was excellent - friendly, professional and sympathetic to my condition."
• "Jane & Natalia were very informative and friendly."
• "Natalia is very professional and discussed all aspects of my treatment and what to expect."

Cons:

• "It has not instilled any confidence to return to the Clinic as I feel that their advice was misleading and they have been left with a very disappointed customer."
• "i went to get a skin tag removed from between my eyeballs, the first attempt didn't do much so I went back free of charge to be fair to them but I didn't like the nurse's attitude about why I came back."
• "In the consultation, there was no detail about treatment risks and benefits, cost, how quickly you can resume usual activities, and any restrictions after treatments."
• "However, the appointment felt rushed (I was in there for a couple of minutes), and it felt a bit like a sales pitch pushing me into a particular treatment."
• "went here to see a dermatologist for milia treatment and was told it's never been done and had to pay £75 for a piece of paper with other places to try as recommendations."
• "I was disappointed with my initial experience so chose not to go ahead."
• "The process was extremely painful, left me with a lot of bruising, a disfigured face and took at least 6 weeks to recover."

Clinic Environment and Ambiance

Pros:

• "The clinic is spotless with lovely treatment room."
• "The look and feel of the store is very warm and welcoming."
• "Clinic is a nice environment, very clean & comfortable."
• "The welcome and ambiance of The Skin to Love Clinic was perfect."
• "The clinic is lovely and you are greeted with a warm welcome."

Cons:

• "I have had Regenlite laser treatment and bought several after care products for over £350 just to get terrible pain and a horrible skin for weeks."
• "After the treatment my skin felt good for few days but then it completely broke out. I have suffered horrible pain and crazy breakouts for weeks worse than I have even had."

Customer Service and Care

Pros:

• "The service and staff are amazing. The service recommendations are based on what you would like to achieve, allowing for a natural, fresh look."
• "Jane and everyone there are excellent, we get great service and I never feel that they are trying to sell me anything."
• "A friendly, warm and informative reception met me when I arrived."
• "Everyone at the clinic is super welcoming/friendly."
• "The receptionist Morag was very welcoming and helpful."
• "The reception staff Lara and Morag were highly responsive to my enquiries and also hugely empathetic."
• "Very welcoming clinic and staff are knowledgeable and make you feel at ease."

Cons:

• "The worst treatment and after care possible and threatened to collect any defamation evidence if I leave my opinion online.."
• "No one is willing to call you back, after leaving voicemails, to discuss concerns on how they hold personal data."
• "So I decided to email the clinic and raise a formal complaint and asked for a refund or compensation because I was obviously unhappy to pay £350 just to get more acne!!!"
• "I was desperate to improve my skin and was looking for a quick fix at any price (and they knew it…)."
• "It is very disappointing to find that a treatment which is 'highly recommended' by the Clinic does not really do 'what it says on the tin' or is so superficial in results as to really not be worth the price."
• "Unfortunately, the course of treatment did not work and was a large expense."
• "I was requested to give my full bank details over email, which would not be secure for my data."

Treatment Results and Satisfaction

Pros:

• "I am very pleased with the results."
• "Best decision I have ever made."
• "Emma did a wonderful job and they are healing up beautifully."
• "Finally there is little or no evidence anything was there!"
• "Results are seen within weeks too."
• "The Ice Soprano laser treatment is actually bearable. In fact, I hardly felt much!"
• "My skin feels incredibly clean, hydrated, and has a radiant glow."