Tropical Butterfly House Wildlife Conservation Park Reviews Summary

Facilities

Pros:

• "There is ample free parking as well as two cafes with lots of indoor and outdoor seating, a gift shop, an indoor activity space, an indoor picnic hall, sprawling covered and open air outdoor seating throughout the grounds, loos dotted in the most convenient spots, plenty of hand washing facilities."
• "The new Butterfly house is beautiful."
• "There are plenty of toilet facilities that are well kept."
• "Free parking and good gift shop and cafe."
• "Excellent picnic areas."
• "Facilities include handwashing stations throughout, a couple of toilets throughout, a cafe, gift shop, picnic areas and playground."
• "They have a large parking area, toilets with baby changing facilities, picnic area, cafe and gift shop."

Cons:

• "I'd also suggest taking ur own food and drinks, it's quite pricey I had a bap and my daughter cheesy chips plus 2 hot chocolates and over £20 I was pretty shocked."
• "Expensive for taking the grandchildren and the prices in the gift shop was very expensive."
• "The main cafe and toilets were closed and there were no animal experiences at all."
• "Internal cafe and toilets close early which is a problem if you had young children."
• "The cafe within the grounds closes an hour earlier than the park itself, which is a little disappointing."
• "The main cafe on site is closed and the other one situated in the car park, just before the entrance is overpriced and a very limited menu."
• "I would not bother buying the add-on food packages as they are rather expensive for what you get."

Staff and Service

Pros:

• "The staff here are excellent. They are always so friendly and helpful."
• "The staff are really informative."
• "The staff are great, very helpful and courteous."
• "Lovely staff animals look happy and well cared for."
• "All staff members are very friendly and helpful."
• "The staff are friendly, the lady in the gift shop was fab."
• "Lovely staff, loads of things to do and see."

Cons:

• "We visited here nearly a fortnight ago and I have put a complaint forward regarding how one of the employees spoke to us in the cafe."
• "It seemed so run down and there were so few staff."
• "We didn't see a single member of staff in our entire 2 hour trip, apart from the lady at the ticket office."
• "There was also a lack of staff and educational opportunities - it was more fun than teaching."
• "What was disappointing was the attitude from a member of staff, who just made us unwelcome."
• "The exotic butterfly enclosure was beautiful but completely unsupervised."
• "I definitely found myself uncomfortable and unwelcome in the gift shop due to all the signs."

Animal Welfare and Enclosures

Pros:

• "A diverse range of animals available on display that are easily viewable and well looked after."
• "Absolutely wonderful. Perhaps the tidiest, best kept zoo that my wife and I have ever been to."
• "All the animals were so well cared for."
• "The animals have an abundance of space an are well loved and cared for."
• "The animals looked healthy and happy and had plenty of room to roam, fly, and swim."
• "The animals have great enclosures and there’s plenty of opportunities to pet them."
• "Animals are incredibly well kept with plenty of variety from chickens to otters."

Cons:

• "Only complaint would be towards some of the visitors letting their children run round and spook the animals and a lot of kids were touching and grabbing the butterflies."
• "I did feel sorry for a parrot in there, he'd been put in a really small cage by himself against a wall, with no company or much space."
• "A little bit of me doesn't like owls and ravens in cages, but the park as a whole was fab."
• "Most of the cages where empty, the armadillo was stressed to the point of pacing up and down, very concerning."
• "My only negative point is that the horse in the farm yard area always seems quite bored and stressed."
• "The tawny and barn owls were in an enclosure containing no greenery whatsoever made to look like a barn."
• "The cages to the parrots need someone with some knowledge on how to make the parrots more active, they looked bored to hell."