The Madras Restaurant & Lounge Reviews Summary

Staff and Service

Pros:

• "Excellent environment and good staffs."
• "Very good staffs and management."
• "The customer service was very nice and the staff are polite too especially to the toddlers."
• "Staffs were so kind and when we asked less spice omelette for my 2 year old son and he liked it too."
• "Super friendly and fast and clean service."
• "Served by Meera- amazing customer service."
• "Staff, especially the manager, are very friendly and accommodating."

Cons:

• "The service was very slow in general. Our food took a long time to be ready and delivered."
• "Service slow (customers waiting for hours with hungry children e.g for rice) with confusion over dishes!"
• "Service was horrible."
• "Utterly disappointed the way the waitress treated us today."
• "When restaurant is full, In service quality goes for toss."
• "The service is really bad."
• "Service is very very bad."

Food Quality

Pros:

• "Chicken lollipop, lamb briyani and proper south Indian kothu parotta must try."
• "Worth the money. The quantity and quality was good."
• "Food was delicious and tasty."
• "The chicken 65 was very good too."
• "The food tasted delicious."
• "The flavours were authentic and the food absolutely tasty."
• "Every dish was delicious."

Cons:

• "Food quality is worst."
• "Overall, the food quality did not justify the prices."
• "Dishes are not worth prices."
• "I saw a housefly in the mutton biryani and it is an absolute disgrace and disrespect to the customers."
• "Taste is okay. We won't get the quantity for the money we paid."
• "Chicken dishes are very very poor."
• "Butter Chicken, the chicken was not freshly cooked, it was reheated, and already been cooked to death."

Ambience

Pros:

• "Great ambience."
• "Love the vibe."
• "The experience was so lovely, mesmerizing atmosphere."
• "The ambiance is charming with staff that are very helpful and make great recommendations."
• "The atmosphere was really cool with nice music and very attentive staffs."
• "A great restaurant with good food and lovely ambiance."
• "Decor is fantastic, as is atmosphere."

Cons:

• "Rest of food was average overall experience was good except that loud music in empty restaurant."
• "The ambiance at Madras Restaurant was decent but marred by a foul smell noticed by myself and my friend."
• "Worst service and food .. plates are not clean. Banana leaf is full of dust."
• "Only the atmosphere was good. We ordered masala dosa. I believe it was prepared 4 hours before because the potatoes was frozen."
• "Ambient Vice its good but when it comes to food it’s average."
• "Chicken schezwan fried rice tasted like it was a leftover from previous night."
• "The ambience itself is nice - clean, well lit, nicely decorated."

Value

Pros:

• "Good prices with 20% discount, and nice family atmosphere."
• "Reasonable price."
• "Affordable price, good menu."
• "Pretty decent quality for the price too."
• "For the price the food is amazing."
• "Great quality for a nominal price."
• "Food portion is very reasonable and prices are good."

Cons:

• "No soap in the toilet for hygiene purposes is not helpful."
• "After ordering food came very late after an hour."
• "Very poor service. we were really upset."
• "We won't get the quantity for the money we paid (e.g., nethili fish fry 10 piece for almost 10 pounds)."
• "Nice ambience, have to negotiate stairs downstairs. Won't recommend elderly persons."
• "Lack of authenticity in the cuisine, missing the genuine taste expected from Kerala-style dishes."
• "Not worth the price paid."