Dishoom Kensington Reviews Summary

Ambiance

Pros:

• "The interior is truly stunning."
• "Ambiance: BUZZING."
• "Modern Indian dishes with a 1920s decor."
• "The hall is beautiful, the waiting room is like any other good restaurant you see out there, and the restaurant itself is unbelievable."
• "The atmosphere was amazing and had a great vibe."
• "Beautiful art deco place… Full of magic and flavours."
• "The music contributes to this. I had to look for the playlist afterwards (and even found it on Spotify)."
• "The interior was warm and inviting, with a lovely blend of traditional and contemporary decor."

Cons:

• "The bar was crowded, and metal trays carrying drinks were dropped several times, crashing loudly on the floor."
• "The place itself was extremely hot and noisy which made our visit a little uncomfortable."
• "A bit loud though (subjective observation) that we could barely have a conversation and hear our waitress."
• "The toilets were really dirty."
• "It’s not an intimate place but fun to be with your friends."
• "The tables are packed closely together leaving very little room to walk around and through the restaurant."
• "The restaurant was clean but as you can see the plated we were provided had a few scuff marks on them which was a bit of a let down."
• "The place is chaotic and no one has any idea on how to manage."

Service

Pros:

• "The staff is super professional and friendly."
• "Very friendly and helpful staff."
• "Service is out of this world. Right from the time you enter to the time you exit you are taken care of."
• "I was treated exceptionally well."
• "Every staff member who I encountered was exceptionally friendly and made me feel a most welcome and valued guest."
• "Superlative customer service from Christine..... she was staggeringly kind, generous with her time and efficient."
• "The staff are very young and great service and I see very good team work."
• "The staff consistently checked in on us to make sure we understood everything and knew how their service worked."

Cons:

• "Service was very slow and tables around us were also complaining."
• "Would have been 5 star if it wasn't for the service. Literally had to scream 5 times for a waiter to come."
• "Our waitress got our food out so quickly for us as we were in a rush! She was so kind and really went above and beyond to make out experience memorable!"
• "The waiter was insistent and quite pushy that we order dessert even when we pushed back politely."
• "The lemonade didn’t taste quite right and so we asked for this to be exchanged for a lassi. Unfortunately, this request took so long that we then asked to cancel the lassi."
• "The service was curt and almost aggressive, and when we needed a little more chili jam we waited ages."
• "The waiter who served us earlier recommended another chicken dish and it was NOT a disappointment. The Murgh Malai was nice and crispy, super flavorful and addictive."
• "It’s busy on a weekend/ during peak hour. They accept walk-in but definitely recommend booking in advance, or you need to be prepared to wait for quite some time."

Food Quality

Pros:

• "Every single item we ordered turned out to be delicious."
• "Best Indian food I ate in a long time. Everything tasted amazing."
• "The Dal Makni was awesome good quantity and probably the best I tasted."
• "The food here was amazing. The restaurant is a walk in and we had to wait a bit because we arrived prior to lunch service but we had time to settle and get a drink before ordering lunch."
• "Delicious food, lovely atmosphere! We had a wonderful meal and the waiters were so helpful and kind."
• "Food was delicious but this place was loud and hustle bustle like a busy canteen."
• "The food taste amazing."
• "The food was Very good. Very flavoursome and well made."

Cons:

• "Believe the reviews on here when they say this chain is over hyped."
• "The food was average at best."
• "The disappointment came with the six shrimp in the main course, which required an additional charge for rice or bread."
• "Samosa had no flavor and super small."
• "The food generally lacked a lot of flavour which was very surprising based on the reviews."
• "As an Indian I can say that there’s still room for improvement to make it taste original."
• "Not what I was expecting to be honest, bill totalled £304."
• "Horrible service! Haven been a regular at Dishoom, but the last visit to their Kensington restaurant was a nightmare."