Eden Fitness Reviews Summary

Customer Service

Pros:

• "A special mentioned has to go to Michelle as her bubbly personality and incredible customer service shines through."
• "The staff are very welcoming and helpful, Love training here."
• "Great service from the admin team - Poonam in particular - who responded promptly, professionally and very courteously to my questions regarding membership."
• "The staff (especially Michelle and Danni) genuinely go out of their way to help you with any issues you may need help with."
• "The staff are courteous and polite."
• "The staff are amazing, very helpful and friendly."
• "The staff is so friendly, they always go above and beyond."

Cons:

• "Steve and other members of staff don't know how to speak to customers very rude and obnoxious."
• "I found Eden Fitness Management to be unprofessional, had poor communication skills and did not care about their customers."
• "Unbelievable contract. They hound you with the money sharks they call debt collectors."
• "Highly disorganised. Invited for a free trial, they weren't expecting me, tried to charge me for it and weren't friendly or polite."
• "These people are friendly when you want to join, but couldn't care less once you are a member."
• "Bitchy receptionist staff!"
• "The staff are very horrible and unprofessional."

Facilities

Pros:

• "Family-owned independent gym with all the best equipment, a lovely pool and regular classes of all kinds by top instructors."
• "Fantastic gym, excellent modern, well kept facilities, & has everything I need!"
• "The building is very clean, and the members are friendly and approachable."
• "The equipment is of a good standard and well maintained."
• "The facilities are always kept clean and well maintained."
• "This gym is fantastic, it is a pleasure to come to with excellent standard of cleanliness and quality."
• "Absolutely beautiful gym, terrific equipment and pool."

Cons:

• "The gym is slightly restricted for space and the ceilings are very low (I can't do my double unders xD)."
• "Unacceptable! they are collecting payments when the gym is closed, they don't want to refund the money and threatening me with a fee of 15 pounds to freeze my membership."
• "You will be paying far more money than other gyms."
• "The gym is overcrowded between 6-8 and you will have to queue for free weights and machines."
• "The gym is very small so you are literally on each others feet."
• "The gym is TINY for £85 per month and can easily get crowded and is missing a lot of basics."
• "The gym equipment is very good."

Classes

Pros:

• "Highly recommend the self defence class on a Sun at 5pm."
• "So flexible and love the variety in classes including HIT, step, pump, Cardio, yoga and now spin!"
• "The aquafit classes are absolutely fantastic and give your body the safest and fullest workout possible."
• "Recently they have just added spinning classes to their schedule which are brilliant and very well delivered by all of the instructors."
• "The Club has recently introduced some new classes called Eden Raw - Cardio X; Raw 45 and my favourite HIIT 33."
• "Good Pump classes and Total Body conditioning."
• "The gym classes are great, I particularly like the 'total cardio, circuits and boxing classes', yoga is great too!"

Cons:

• "The classes are boring."
• "Then when there are classes they will close the pool to those who want to swim, these classes usually run at peak times/across the evening."
• "The only classes that they don't have are Spinning classes. Which is a shame."
• "The classes music is way too loud. Loud enough that If you are near it and you have headphones on you can't hear your own music."
• "Classes look fun and varied but never use them."
• "The spa is never working, something is always broken."
• "Classes are a key factor in the image of this gym and eventually became the straw that broke the camel's back after a trainer ask that I vacate a stationary bike so that he could start his class."

Membership & Pricing

Pros:

• "Kul quickly understood my goals and has constantly provided advice and varied programs."
• "Amazing gym, it's definitely worth the money."
• "It has all the facilities you could possibly want, and then some!"
• "Due to work reasons I had to move out of the area, and even though I had a 1 year membership they understood my situation and I was able to cancel my membership for free."
• "Can pay for visits for a year, instead of monthly."
• "The gym is very clean, good facilities, not too crowded, good range of machines and classes."
• "Wide variety of membership plans from virtual only, to all on-site, to flexi-plans, to a mixture of virtual and on-site."

Cons:

• "Bloated prices just put the final nail its' coffin."
• "It's ridiculous - deliberately obfuscated info to make it harder for you, the customer to know exactly what you're signing up for."
• "You won't be able to cancel subscription even in traumatic circumstances, all they care about is your money."
• "Another thing: cancellation policy. there is zero flexibility on that one so be aware when you join."
• "New joinees please note - ALL MEMBERSHIPS ARE FOR 6/12 MONTHS MINIMUM AND YOU CANT GET OUT OF THEM."
• "Barbaric company! Well thought marketing will make you feel like you are buying healthy lifestyle for 75 £ per month (900 £ per year.)"
• "Liars and cheats, Sign you up saying there are termination fees available if you move areas, Then when you go to give notice you're told you're liable for the full 12 months."