PureGym London Hammersmith Palais Reviews Summary

Cleanliness

Pros:

• "This gym is always clean everything is how it should be."
• "Also very clean and provides disinfectant and blue paper in many spots of the areas, in order to clean a machine after using it."
• "The changing rooms are constantly cleaned."

Cons:

• "Showers are ALWAYS dirty."
• "Disgusting gym. For the amount I pay monthly for this membership, I am appalled by the lack of cleanliness."
• "Its the most disorganised and dirtiest gym I've been in."
• "The showers were absolutely filthy."
• "The state of this gym is absolutely appalling- it literally stinks like in a cowshed."
• "The locker room and the showers stink of urine and they are really dirty!"
• "The weights area is totally filthy."

Staff and Management

Pros:

• "The staff are friendly and professional and approachable."
• "The gym staff are helpful and readily available most of the time."
• "All super friendly and happy to help out, with the results to back up their advice."
• "The staff seem friendly and it has hardcore customers."

Cons:

• "RUDE STAFF. Arrived at 6.30am with some friends to use three off the exercise bikes (in the open workout area). At 7.00 a staff member came over and rudely told us those bikes were for her class at 7 am every Thursday (as if we were supposed to know!) and that we couldn't use them."
• "I was treated in an extremely rude and demeaning way today by the PureGym Assistant Gym Manager, whose name was Sheetal Dabasia."
• "The main manager in Hammersmith his name is * vadgama * very racist … he was being so rude to me very rude and aggressive behaviour."
• "Management need to train staff better (common theme in the reviews that the staff are rude)."
• "The maim manager in Hammersmith he was been so rude to me very rude and aggressive behaviour."

Facilities and Equipment

Pros:

• "Very spacious gym with plenty of equipment."
• "Very large gym with good selection of machines and weights - there is normally space even during peak times."
• "Great gym, best classes!"
• "A very good gym with a lovely and helpful staff."
• "A lot of machines with a space for stretching or free weight exercises"
• "The floors have been recently refurbished so it looks better than it did."
• "Good gym. Has all you need to workout. Friendly & helpful staff & nice customers of all ages."

Cons:

• "Poor ventilation, stinks to death in the toilet."
• "Now Over Crowded, they have just bombarded membership through 'no joining fees'."
• "Constantly packed with people who go there to spend their time instead of getting on with it to free up some space."
• "Lockers have been in a state for a very long time, some of them just have locks on them permanently and half the ones that don’t are faulty."
• "They have 1 squat rack over the entire gym and not a single place to incline bench."
• "Not enough weight plates downstairs."
• "The locks are of very poor quality and need replacing with something that is more secure and robust."

Value and Accessibility

Pros:

• "at the moment the cheaper one in Hammersmith, only 25 quid per months including classess."
• "On the plus side it is a good price and has the basic stuff."
• "Such a great gym for the price! The classes are really great with so many training options!"
• "Excellent value for money. No lock in contracts is very convenient for travellers."
• "This gym is probably the cheapest you could get around London and in addition to that it allows a one month rolling contract."
• "Unbeatable price for the space and sheer quantity and quality of equipment."
• "Very accessible via public transport."

Cons:

• "This gym is atrocious. For the price you pay its unacceptable."
• "For me this location is not worth the cost, even if it they slashed their prices."
• "I personally think they charge far too much for what it is."
• "I need urgent help with my membership. There is no phone or live chat for customer service."
• "Froze my membership and they still charged me even though I got a confirmation email that I will not be charged for that month."
• "And you've got the nerve to increase the fee by two pounds a month? What for?"
• "I just went to the gym at Hammersmith. I was turned away by a Trainer saying the Gym is closed."