Nuffield Health Merton Fitness & Wellbeing Gym Reviews Summary

Staff and Service

Pros:

• "The only reason why this place is worth it are the body balance trainers, specifically Charlie, Fran and Rachael."
• "This is the most sociable gym I've ever been to and have made so many friends."
• "The one stand-out positive for me is the reception staff, who are way more professional, polite, and informed than the really rude Virgin Active receptionists."
• "The reception staff are always super friendly and helpful."
• "Don't know where he found rude staff, as a member nearly 10 years I've always found the staff really helpful."
• "Good classes, clean and every member of staff I dealt with very helpful."
• "The staff too have also always been very helpful and will say 'hi' if meet them in the street."

Cons:

• "Hi, Today was angry and disgusted with rude behaviour and talking manner member of a gym."
• "The behaviour of one of the staff(lady) was so disrespectful for me and for my little son."
• "The receptionists are clueless and the swimming instructors are totally demotivated."
• "Very rude staff."
• "Staff are demoralised and treated appallingly by management."
• "Staff always look disinterested and miserable."
• "The cleaning staff are a bit condescending and lazy, too busy talking or complaining to members than actually cleaning."

Cleanliness and Maintenance

Pros:

• "I've noticed when the cleaner is around he/she does a great job."
• "The pool is very well maintained, and has very clear water...unlike the murky water at my local Bannatyne’s pool."
• "The spa area is almost always clean and tidy."

Cons:

• "There is black dirt caked into the shower area floor, in fact all over the swimming pool area, men's changing rooms etc."
• "A lot of equipment broken, no towels, and just generally very run down."
• "Multiple broken equipment, disgustingly unhygienic and dirty showers, health and safety breaches."
• "The gym (especially the changing rooms and toilets) should certainly be cleaner and consistently stocked with tissue and soap etc."
• "Showers and spa area very dirty even in the morning full of hair and dirt."
• "The showers are beyond disgusting and stink so bad, often no hot water."
• "Hygiene levels at swimming pool area are really low as there’s hair near showers next to Sauna and it’s been there for multiple days meaning that staff don’t clean after finishing shifts."

Facilities and Equipment

Pros:

• "Loads of iron to pump but I appreciate the terrific spa pool and love the classes."
• "It's a well equipped facility for fitness and leisure as well + a couple of studios for classes like yoga, pilates etc."
• "The gym has been recently refitted so there is constant innovation."
• "The gym area is ok lots of space and classes are good."
• "Large gym floor on the upper levels. Has 25m, 5-lane swimming pool, huge unisex sauna, unisex steam room as well as a warm Jacuzzi/water jet curtain area."
• "The installations in the gym are amazing."
• "The weight machines are usually in good condition."

Cons:

• "Classes also cancelled frequently, no air con, spin bikes are from the 70's with no screens on."
• "So many pieces of equipment are broken they've even stopped putting out of order signs on the broken equipment now to try and save some embarrassment."
• "Of the six or so rowing machines only two work properly and no one seems bothered to fix the others."
• "The equipment in the gym is often broken or dodgy and the entire place has this out dated feel to it."
• "The jacuzzi is not working for a long time, one of the spa showers it doesn’t work since I joined... gym equipment is broken."
• "Everything is so poorly run here! The swimming pool, sauna, stream room, cleanliness and gym are dirty, don't work to the standard they should do (old dated equipment!)."
• "The spin studio has been without air con since July now, making it a horrible sweaty experience."

Management and Communication

Pros:

• "I get regular updates by txt which helps in planning my day."

Cons:

• "Wife joined the gym but cancelled within the 2 week warming period... she has been constantly harassed by CARS, the joke of a credit company that Nuffield employs to pursue unpaid funds."
• "Called many times, left voicemails, sent emails, trying to join. No one answered. No one replied."
• "Nuffield Merton recently introduced a new parking system... I'd get a ticket now because I didn't do it within 10 mins."
• "Poor service, couldn't even waive off the final fee, manager not on site so they could not do anything about it off till 18th of April, so who is running the gym."
• "Management is crap, horrible/aggressive/homophobic crowd and management turns a blind eye to aggressive behaviour."
• "Complained over a month ago to them and still yet to receive a response."
• "Ignored MULTIPLE e-mails in which I have raised SERIOUS health and safety concerns."

Value and Membership

Pros:

• "The 70£ a month is worth it especially if you count in the fact that some competitors like gymbox charge 100£ only for gym plus classes."
• "This club is a group 3 club and because it allows multi club access I have tried a couple of group 1 clubs which I found cramped with far fewer facilities than the Merton club, so feel that in comparison this represents far better value."

Cons:

• "Introduced charges for towels."
• "Steam room was faulty for months. No swimming costume spinner."
• "Wouldn't recommend."
• "I would avoid joining, if I had realised how poor this gym is being kept I would have never joined."
• "For a place that charges £70 per month I think we deserve better."
• "Very Poor Service and so disappointed. Can not recommend to any one."
• "The membership is pretty expensive... Failed to understand what I'm paying £60 a month for!"