Harvester Running Horse Maidstone Reviews Summary

Atmosphere

Pros:

• "Lovely atmosphere."
• "I loved atmosphere, decoration and family friendly service."
• "The restaurant itself had a warm and inviting atmosphere, with cozy lighting and comfortable seating."
• "Nice atmosphere, very family friendly, nicely decorated and majority of staff are very friendly."
• "Atmosphere great, service from our server, Kerry, excellent."
• "Nice atmosphere."
• "The atmosphere was good, we had a great time."

Cons:

• "It was very hot and stuffy! Made it quite uncomfortable."
• "The atmosphere was loud and children were screaming."
• "Where we were sitting there were an awful lot of tiny flies."
• "The other negative was the overall look and feel of the inside of the restaurant. There were several things that just gave a negative impression and the main thing was the ladies toilets."

Service

Pros:

• "The staff were all very friendly and nice."
• "The gentleman who greeted us has such a calm, professional ease about him, he absolutely radiates kindness/authority and capability simultaneously."
• "The waitress Vicky was perfect, helping to mop up and replace a spilt drink."
• "Didn't catch her name but our waitress was lovely, really friendly."
• "Staff really friendly and helpful."
• "Waitress was very nice and attentive."
• "Our waitress was friendly and has been on the staff for years so knows her job very well."

Cons:

• "3 times we had to ask for the bill then a further 15 minutes of asking Multiple waitresses for the card machine."
• "Service was not good No friendly smile on entrance, Had to flag the waitress down on a number of occasions and there was no check back at the table."
• "Front of house assistant manager extremely rude and unprofessional, she was so rude I will not be going back to the running horse again and would not recommend people to go and dine there."
• "Such a shame - this place has so much potential. The service was terrible and food very ordinary."
• "Only one member of staff on the tables serving, we waited several minutes to get spoken to when we first arrived."
• "The only issue was the speed of service which was very slow."
• "Unfortunately, thereafter we found the service to be quite slow."

Food Quality

Pros:

• "Food was good when it eventually arrived however some of the burgers were slightly overcooked. Chicken and halloumi was good 👍"
• "Food was great, me and the lads had a good time."
• "Our food was hot and came out in good time."
• "The BBQ burger was lovely and the patty was ground beef compared to Ashford which was processed."
• "The food was simply delicious."
• "Food was delicious and cooked to perfection."
• "Went here for breakfast and it was very popular. Good value for money and nice food."

Cons:

• "When our food eventually came my sweet potato fries were burnt black."
• "Burger was dry and over cooked."
• "Food wasn't great, sweet potato fries were burnt and the rack of ribs hardly any BBQ sauce on it, the sweetcorn was soggy."
• "The ribs were cold and the burger tasted like rubber."
• "Waited 25 mins for meal (they weren't busy). Ordered sirloin steak medium rare. Arrived, over cooked. Dry."
• "Chicken stack was over cooked, couldn't even cut the fillet as underneath was black and tasted burnt."
• "The chicken was extremely dry."