Theatre Royal Drury Lane Reviews Summary

Theatre Experience

Pros:

• "The theatre is stunning, so beautiful."
• "Seats are very good wherever you seat."
• "Good disabled access and toilets."
• "Such a beautiful theatre which has undergone a great refurb."
• "The theatre is very classy and has its root seen with rich history, place is well ventilated so it’s really nice and pleasant inside."
• "This theatre is stunning inside and out."
• "The Theatre Royal Drury Lane in London epitomises grandeur and elegance, a true gem among the city's iconic landmarks."

Cons:

• "Bar staff were rude."
• "Negative note: there should be more bathrooms since the theatre is hosting more than 2000 people."
• "Finally don't wear too many layers as there didn't appear to be any air con."
• "There are some new songs which confused her."
• "However, the over-eager air conditioning (in winter!!!) on the Grand Circle left me - pardon the pun - frozen indeed."
• "The two staffs just ignored me but firstly serve another man queued behind me."
• "The only reason why it is not a 5-star rating is the food."

Show Quality

Pros:

• "The show itself was spectacular. The visual effects were incredible."
• "One of the best shows in London in one of the best theatres in London. Frozen is incredible!"
• "The whole performance was fabulous."
• "Absolutely amazing, beautiful performance by everyone, amazing voices, amazing lighting/special effects."
• "The production was phenomenal. I was in awe from start to finish."
• "The special effects were just wow!"
• "Spectacular staging and effects, beautifully performed and sung."

Cons:

• "The issue is they haven’t understood the viewing experience from a kids seated height."
• "We found the constant movement of kids and families distracted massively from the show."
• "Certain seats might limit the view of the stage but this is very play-dependent."
• "If you have tickets on balcony be prepared to see half of stage(row J)."
• "Couldn't see a thing. We were right in the center, a few seats back and I'm 6ft tall. Half the stage was cut off because of the people in front."
• "Me being 170 cm tall, had a restricted view as there was someone extremely tall seating in front of me."
• "We saw Frozen which was amazing and I can’t complain about the show or the theatre, what I can complain about is they let children in far too young who talk and play throughout the entire show."

Customer Service

Pros:

• "All the staff were happy and very helpful to everyone."
• "The staff was very friendly and the atmosphere was very nice."
• "Both Bonnie & Jose were so nice, and attentive."
• "Friendly staff."
• "The staff are so polite and helpful."
• "The staff here were friendly, professional and attentive."
• "Staff are always going above and beyond."