Pho Reviews Summary

Service

Pros:

• "Quick service on a busy Friday lunch time."
• "Service is quick even though they are busy with long queues of customers."
• "The service here is amazing. Such a friendly atmosphere."
• "The customer service was very attentive."
• "Service was very efficient too as we were handed our drinks almost instantly."
• "Tasty broth, fast service."
• "You feel welcome from the moment you walk to the till."

Cons:

• "Very rude front staff."
• "Today staff refused to make a pho without garlic... and because of such rude aggressive service she began to cry."
• "Staff so RUDE."
• "The service was bad. I spoke to several different people in the process of getting my food and they were all unfriendly and some were rude."
• "Awful customer service and Very rude staff members!!!"
• "The server on the phone spoke with a rude manner."
• "The staff was asian lady and she wasn’t friendly at all."

Food Quality

Pros:

• "Both dishes were absolutely delicious with lots of flavours!"
• "The entire bowl of pho has always been impressive, particularly the broth."
• "Chicken is halal which is a plus point."
• "The food itself was delicious; Vietnamese Chicken noddle soup and the Chargrilled Chicken thigh rice bowl."
• "I got a beef brisket pho and it was tasty!"
• "Pretty good pho."
• "The pork spring rolls were crunchy and fresh that left my mouth salivating for more."

Cons:

• "I found a caterpillar in my food which was moving not very hygienic at all."
• "The beef was overcooked, it felt like chewing a rubber band in my mouth."
• "Very poor quality for a very high price."
• "The portion size of noodles was way too small. I finished the bowl and was left hungry."
• "The presentation was not appetizing."
• "The soup was tasteless flavourless and just plain nasty definitely would never ever recommend this location."
• "Very disappointed with the chicken and prawn wok fried noodles. It was tasteless and bland."

Authenticity

Pros:

• "Overall good value authentic Vietnamese meal from a food court."
• "Garnish and toppings given with pho which make for an authentic feel to the dish."
• "Vietnamese food is generally nourishing, balanced and very nutritious."
• "Pho in Westfield Mall Stratford is a true gem for lovers of Vietnamese cuisine."
• "Always happy to have an authentic viet noodles at Pho."
• "Summer rolls- The salad wrap with rice paper it SUPERB!"
• "The star of the show is undoubtedly their amazing Pho, which leaves you craving more with each savory spoonful."

Cons:

• "This is not what Vietnamese food taste like."
• "Was more like Chinese than Vietnamese."
• "Nothing authentic about this franchise."
• "Not Vietnamese at all."
• "For those prices you'd expect some sort of authenticity."
• "This chain is an insult to Vietnamese cuisine."
• "Personally, I believe that the price does not correspond to the portion size."

Value

Pros:

• "The portion size was large and good overall value for money."
• "Considering the quality, the price is reasonable."
• "One of the best choices in the shopping centre if you're looking for high quality food, delicious and not pricy."
• "Prices are reasonable."
• "The dish was presented well and you got a lot for what you paid for £9.50 in this case."
• "Situated on the top floor of Westfield Shopping Centre Stratford, this Vietnamese Restaurant offers a good selection of dishes at competitive prices."
• "Pho Stratford definitely delivered on taste, value, ambiance, location, etc."

Cons:

• "The portions are too big making it too expensive."
• "Considering this, the prices are sky high."
• "I think the meal deal is a bit expensive and the portions size could be slightly bigger."
• "Everything on the menu is much pricier than authentic, independent Vietnamese restaurants."
• "They don't offer any meal deals or offers, I found the prices above average."
• "Personally, I believe that the price does not correspond to the portion size."
• "It's not worth to pay £10.50 for a beef and garlic soup when you'll only get about 2 or 3 strips of beef."