Address: 163-165 Wardour St, London, W1F 8WN, United Kingdom
Phone: +442074343938
Rating: 4.3
based on 303 reviews.
Service
Pros:
"Excellent service throughout, even though it was busy with deliveries and full tables, management seem to have handled it well and we were well looked after with quick service and great food."
"Extremely pleasant staff who were very accommodating and friendly throughout the meal."
"Wonderfully friendly staff. I have been to this specific branch twice and both times have been served brilliantly."
"The service was quick and all staff are very helpful."
"Service was fast and friendly, will definitely visit again."
"Fantastic experience every time with staff paying great attention to us, covid measures, knowledge of menu and their general excellent customer service."
"Excellent customer service. I visited last night with two friends and the team there were fantastic."
Cons:
"However the service here can be incredibly slow."
"We waited an hour for our main course and by the time we got it the restaurant was closed so we felt rushed to finish and eat because they made us pay the bill."
"Horrid service. Tried to pay with cash and wouldn't accept."
"Service was slow, inattentive and the staff looked utterly miserable."
"The staff are 'chilled' or pretty half-arsed depending on how critical you are feeling. Not attentive and it's a battle to get their attention to serve you."
"Service is bad and very rude nand unapologetic."
"If you hate people why work in hospitality? Just went in to ask for a table and was greeted with an attitude that deserves a slap in the face."
Food Quality
Pros:
"Really tasty Pho."
"The chicken pho we ordered was delicious!"
"Lovely food and this venue is busy so make sure you’ve booked in advance. Food is fresh and tastes amazing."
"The Vietnamese noodles were excellent."
"The spicy veggie wraps are quite huge and filling."
"Rich, flavourful broth and amazing noodles."
"The best Pho I had in a long time! Absolutely great!"
Cons:
"Definitely the worst Pho I've ever had unfortunately."
"The summer rolls were stuck together because they weren't freshly made and fell to bits as I tried to unstick them."
"Even the noodles were tasteless."
"The chicken curry unfortunately was tasteless - with none of the ingredients, taste and smell that Vietnamese food is known for."
"Over priced. Brisket dry and chewy. There’s no flavour in the broth."
"The iced Vietnamese coffee was premade rather than the drip style and it was too weak."
"came here because of all the hype about it, was horrible. the hot and spicy signature pho was too sour and lemon-ey and mushrooms were raw."
Ambience
Pros:
"This place has such a chill vibe."
"Solid Vietnamese food in a dimly lit, cozy setting."
"Nice, subdued lighting and great atmosphere."
"The atmosphere in the restaurant is amazing & really matched the Saturday night vibes we wanted."
"Very nice vibe and friendly atmosphere."
"The vibe of this Soho location is also so intimate and beautiful <3"
"Very cosy little atmosphere."
Cons:
"The interior feels a little wooden, leaning slightly cheap."
"This branch of Pho is very loud and quite disorganized."
"The inside is dark, dingy and depressing."
"The music was so inappropriate – loud club mixes which don’t let relax and enjoy food and only trigger anxiety."
"Atmosphere and decor was nice and rustic but very dark and we had to use our phone torches to see the menus."
"The atmosphere feels a little crowded."
"disgusting fly and fruit fly problem all in the food preparation and serving area, as well as downstairs in the kitchen and bathrooms."
Value
Pros:
"good price and professional staff."
"The food is good for the price point, at upper-middle range (£10.25 for tofu curry)."
"Great food for a cheap price! You definitely get more than you give! Decent plate sizes, good variety of dishes and all very tasty."
"Good value."
"Good value for money for a C.London based restaurant."
"The plates are big and the average price is really good."
"a suprising find. lovely staff, nice cozy place, reasonable price for the location."
Cons:
"You're basically asking for customers to subsidize and help you pay your own employees."
"However, note that they'll add a 12.5% charge on your bill, as a 'tip'. It's discretionary so don't hesitate to ask them to take it off."
"Over priced."
"£14.34 inclusive of service charge, for a small bowl of almost tasteless Pho that took 25 mins to come (which also was only just lukewarm) - 1/5 from me."
"Usual price is around £13-16 for a bowl which is a bit pricey for a broke student like me lol."
"The bill came with a service charge included (it says optional), it was higher than I was comfortable with for that meal so I asked to remove a portion and rounded it up to the nearest tenth."
"Over priced. Brisket dry and chewy. There’s no flavour in the broth."
Special Dietary Options
Pros:
"Gluten free eaters welcome! I was told that apart from 3 items on the menu, everything is gluten free."
"Food is always great here! Especially if you need gluten free as the menu caters so well to this."
"restaurant with loads of vegan and gluten free options."
"Special mention to their excellent knowledge of requirements for gluten free food with specific requirements for those who are coeliac."
"Loads of gluten and dairy free options as well as vegan and vegetarian ones."
"So many vegan options and everything bursting with fresh authentic flavour."
"Having looked around other Vietnamese restaurants in Soho looking for vegan pho, we were impressed by the better selection of vegan options here than other similar restaurants."
Cons:
"they didn’t have the steak Pho available, which was what I really wanted to try."
"The meatballs are not the traditional asian meatballs and are closer to an italian meatball made of lean ground beef."
"The peanut sauce was straight out of a tube, they didn't even try to conceal it."
"The chicken wings are overly salty."
"Papaya salad was sloppy and tasteless, and the classic pho had rubbery meat, the noodles were all stuck in a lump and the side veggies looked like a potted plant at home that I keep forgetting to water."
"The Vietnamese curry was alright but was closer to a Thai curry than Vietnamese curry."
"The bun bo hue needs improvement as it tasted just like the normal pho soup with some spicy oil in it."