Piccolino Birmingham Reviews Summary

Food Quality

Pros:

• "The food tastes absolutely great and we had a great time there."
• "Seafood is always fresh and deliciously prepared."
• "The food is second to none, absolutely stunning and the service is superb."
• "Piccolino is always certainty of quality, especially in regards to sea food."
• "The steak was perfectly seasoned and cooked to perfection and the lasagna was delicious."
• "The food here is excellent, 5 stars, couldn’t fault it."
• "The food was one of the best I’ve ever had! It felt like I was in Italy again!"

Cons:

• "Food was disappointing for the price we paid."
• "The portions are quite small for the price that you pay."
• "Ordered the cheesy garlic bread to start, which was just completely burnt."
• "The final main we ordered was the Pollo Parmigiana, where the chicken came out completely raw."
• "The vegetables were burnt and had obviously been standing for a while."
• "However, we both end up having really bad diarrhoea when we went home."
• "The highlight of my disappointment was the uncooked lobster that was presented to me."

Service

Pros:

• "Excellent customer service, they found us a table even though we hadn't booked."
• "The staff are very attentive and pleasant."
• "Service by Liona was honestly exceptional."
• "The manager and staff were very attentive."
• "Service was excellent. The steak was perfectly seasoned and cooked to perfection and the lasagna was delicious."
• "Service by waiters and speed of delivery of food was excellent."
• "The service from our waitress Valentina was on point and the quality of the food was high, as expected."

Cons:

• "Service was really slow, it was pretty busy but still doesn’t excuse how slow it was."
• "We had xmas lunch here and the service was below par. For £55 a head the food was nowhere near that for value."
• "The manager is very passive aggressive and his attitude is well below that expected from a lovely restaurant."
• "Service was lacking mainly because we had to try hard to get their attention."
• "Service was slow and took 15 mins to get someone's attention for the bill at the end of our meal."
• "We had to stand up to get the staff's attention to order dessert."
• "The service I received was lackluster. The staff seemed disinterested and inattentive."

Atmosphere

Pros:

• "The atmosphere is so relaxed."
• "As evening approached candles were lit on each table bringing a calming mood to the whole restaurant."
• "Really enjoyed the atmosphere & delicious food."
• "The outside heated area was great. Clean and very warm."
• "Lovely little place set behind Brindley Place. Food was lovely with a great atmosphere."
• "The atmosphere was amazing, the food was equally as good."
• "The atmosphere was lovely and the staff attentive, thanks Joanna A!"

Cons:

• "We ended up shouting our orders and we all sat there unable to converse due to the 'banging tunes'."
• "The only downside is that towards the end of our meal some quite loud groups arrived sitting outside and smoking which was a shame."
• "The restaurant itself was so cramped our chairs were touching the chairs of the table behind."
• "It was exceptionally noisy even for a Saturday evening."
• "Also is just too loud and customers are being seated too close to each other. You can't have a conversation when is busy."
• "Never quite sure why loud dance music is played in a restaurant such that you have to shout at your dining companions."
• "The inside is tightly packed with tables, so the atmosphere is cozy."

Management

Pros:

• "Recently spent the evening at Piccolino Birmingham. Gianni the manager who looked after us for the evening was polite and attentive throughout."
• "The food was great, the manager on duty was so professional and friendly."
• "The general manager and bartender are very nice and pleasant men, the waiters are attentive and smiling."

Cons:

• "The manager is very passive aggressive and his attitude is well below that expected from a lovely restaurant."
• "The manager did bring out a new plate quickly and took it off the bill- luckily it was so noticeable that no one ate it and got ill."
• "On getting the bill they charged us for the bottle of wine they had offered us."
• "Incorrect billing, wrong amounts charged 3 times."