Penrhyn Avenue Surgery Reviews Summary

Appointment Scheduling & Waiting Times

Pros:

• "My experience with my GP practice has been consistently positive."
• "The staff is friendly and efficient, making appointments easy to schedule."
• "Fantastic to get an appointment quickly for young children."
• "Whenever there has been cause for concern - we have always been able to get an urgent appointment."

Cons:

• "I was sent a text asking me to attend the surgery for blood pressure check via machine...I ended up waiting over half an hour."
• "Arrived at 8.50am for 9am appointment. 9.10am. Still waiting to be called."
• "Impossible to get through to the reception via the phone (minimum wait time of 30 mins on hold each attempt at calling in), let alone booking an actual appointment."
• "I booked my appointment and they were too busy. I waited for 40 mins, most of the people have been waiting for 90 mins."
• "My mother is a patient at this practice. She was told she had a telephone appointment booked at 12.10...It is now 7.30pm and she has not been called."

Staff & Doctor Interactions

Pros:

• "The doctors are knowledgeable, attentive, and take the time to listen to my concerns."
• "Friendly and professional staff who makes me welcome and clean premises."
• "The whole family has been with this surgery for 20 years and the standard of care from the team there has always been high."

Cons:

• "Receptionists act as a first screening for your concerns which doesn’t seem appropriate."
• "Dr Olukayode Oremakinde is quite possibly the rudest most patronising doctor I've ever seen."
• "If this is your closest GP I feel sorry for you. Good luck, and pray you don't get ill, is all I can say."
• "Do not use this surgery!! Ive been waiting for an appointment for a week in regards to my mental health and have been messed around."

Booking & Online System

Pros:

• "Easy to access appointments and always easy to approach if I needed their services."

Cons:

• "Their online booking system is never available, so is pointless."
• "The Klinik online booking system is a joke and never actually open for bookings."
• "Tried to book using NHS GP app, sent me to another App which sent me to another app that said they were closed."
• "I have had several calls with receptionists who have seemed to have a lack of willingness to be helpful."

General Feedback for Penrhyn Surgery

Pros:

• "The practice is well-organized, with minimal wait times."
• "One thing that stands out is there in house service to patients."
• "They are also good with referrals where needed and honest as well in terms of what they can do which is refreshing."

Cons:

• "Zero stars should be an option."
• "This has got to be one of the worst GP surgeries in the country."
• "Avoid this GP surgery at all costs."

In-Person Appointments

Pros:

• "I can't believe I got an in person appointment so I am very grateful for the staff at this surgery."

Cons:

• "They actually don't see patients face to face anymore since Coronavirus began."
• "My 4-year old son ended up in hospital with Pneumonia because of Penrhyn Surgery’s unwillingness to see patients in person."

Facility & Infrastructure

Cons:

• "Additionally, they don't take care of their exterior property and their private car park... is an eyesore, constantly littered with beer cans, broken bottles, and other rubbish."