Akira Restaurant at Japan House London Reviews Summary

Food Quality

Pros:

• "The food at Akira is delicious. The food is fresh, authentic, and presented in an assortment of dishes."
• "The sushi set is top-notch, especially the sushi – a must-try!"
• "Their wagyu Ramen was very tasty and rich with balancing flavors."
• "The wagyu beef is so fresh, tender, and juicy. The best wagyu I have had before."
• "The Signature Sushi Bento looked very beautiful."
• "Delicious food, fresh and tasty."

Cons:

• "The food was not bad, albeit not worth the £80. It should be at most £50."
• "Rice is too hard and dry. It is like muji cafe standard but charging a higher price tag."
• "The food was good, but the sushi was really disappointing, in both taste and size."
• "The presentation was great but the taste was just ok."
• "The food was good, but portions sizes tiny for what we were paying."

Service Quality

Pros:

• "The customer service is also exceptional, the vibe was very cozy yet refined."
• "The staff was very polite and the kitchen chefs were very tidy and professional."
• "Service is fast and staff are very friendly."
• "Our servers were both lovely and helpful in making suggestions."
• "The restaurant staff were very friendly and helpful."

Cons:

• "Had to wait for around 5-10 minutes before someone finally came to my table and took my order."
• "The service didn’t feel comfortable with the managers didn’t feel they were good recommending the plates."
• "This time, the staff was not very polished, the service was intermittent."
• "The service and the food was top notch but the servers told us that they were all booked while there were many empty tables."
• "The service was a bit self-conscious and felt a bit disruptive."

Ambiance and Atmosphere

Pros:

• "The vibe was very cozy yet refined."
• "The matcha cake at the end was also super yummy."
• "Definitely a 'special occasion' location, as it's quite expensive, but overall, a truly lovely experience."
• "The restaurant is located on the first floor of the Japan House, which is a must if you’re interested in Japanese culture."
• "Enjoyed a lovely afternoon tea at the counter on a Saturday afternoon."

Cons:

• "We were seated in a corner by the hostess stand felt a bit obsolete."
• "We ordered 5 courses and 3 side dishes which were hard to enjoy while we were at the bar seatings."
• "The ambiance has really gone from elegant to over-casual, with loud dance-style music."
• "The atmosphere and lighting was nice, the waiting staff were attentive. We would go back for another special occasion. It is a little over budget for a normal Saturday night dinner."