ODEON Wimbledon Reviews Summary

Ticket Pricing

Pros:

• "Tickets on the reasonable side."
• "£8 tickets each was good pricing."
• "Affordable off peak ticket pricing (£10 for an adult) which is a considerable amount cheaper than the aforementioned rival chain."

Cons:

• "Overpriced! £14.50 a ticket and the toilets are a disgrace."
• "The snacks overpriced i.e. £3.25 for a small cup of coke."
• "All snacks are SUPER overpriced."
• "The food and drink prices are, in my opinion, ridiculously overpriced."
• "Also, what's with the premium pricing? Why is one movie premium 2£ more."
• "Prices are abit much for the quality of the seat that you get."

Cinema Facilities

Pros:

• "Great cinema with lots of showings of all the latest films. Large screens and comfortable seats."
• "Nice and easy with online booking. They email you your ticket so you just go straight to the screen where they'll scan it right off your phone."
• "Recently renovated (painted etc) = walls/corridors look absolutely great."
• "Great cinema - screens are large, good temperature and the seating is quite centralized so even edge of the room seats can get a good view."
• "The cinema was all really clean and all round good entertainment."
• "Loved the venue."
• "This is actually a really nice cinema with a good atmosphere."

Cons:

• "Half the ticket machines were not working again not helpful on a busy day."
• "Knocking a star down because the place is looking a bit dated and worn out though."
• "The theatre is old with small screens and uncomfortable seating."
• "Unfortunately this place advertises itself as IMAX but the screen is not. It's too expensive for a normal cinema though because of that label."
• "It's highly off putting to watch a drama when the walls a shaking and rattling the equipment."
• "The IMAX screen was poor. The picture quality was awful and the leg room for seating was ridiculous."
• "Ticket printing machines were not working."

Staff and Service

Pros:

• "Staff there very friendly."
• "All staff have been lovely, even when they're really busy or visibly exhausted."
• "Went the other day to watch Oppenheimer, the guy who served us was so so helpful and kind to my children and I."
• "Good facilities and the staff are great!"
• "Around 90% of the staff are really friendly and overall it has a good vibe."
• "Staff are friendly and helpful."
• "Staff excellent, sooo helpful and friendly, especially one young lady who stayed with me and chatted while I waited for my son and grandson."

Cons:

• "It seems the staff do what they want at this cinema as there is no real manager controlling what time the store is opened."
• "Very long wait to purchase food prior to movie with cash registers and staff available but not being used."
• "Not enough staff on the tills, thus long queues."
• "The counters are understaffed OR inexperienced staff that take very long to rectify mistakes."
• "Most of the staff are quite rude behind people's backs, and don't know how to use their own technology."
• "Complained on the way out but staff indifferent."
• "The workers were emotionless and just not customer friendly in my opinion."

Cleanliness and Maintenance

Pros:

• "The cinema was all really clean and all round good entertainment."
• "It is very clean, seats are comfortable and staff friendly and helpful."
• "Cinema had a good amount of staff so hardly had to queue, was nice and clean/tidy."
• "The cinema was just the right temperature during winter and it was pleasantly clean."
• "A great cinema that I've been visiting over 15 years."
• "The cinema was clean and warm."
• "Really like this cinema. Very handy to get to."

Cons:

• "The carpet floors were disgusting, looks like stains that have been there for years and have just built up."
• "Venue was also not very clean and covered in litter."
• "Whole place is trashed and disgustingly dirty and smelly."
• "There have been occasions where it is messy in both the studios and toilets."
• "Toilets were not very clean either."
• "The room looked like it has barely been cleaned since the previous screening."
• "It is unbelievably dirty! It is the nearest cinema for us but I wouldn’t go there for nothing in this world."