Mels Computer Care Reviews Summary

Customer Service

Pros:

• "So good to have a friendly, reassuring go-to person to help when you’ve a problem that needs sorting asap."
• "I have been very impressed with their friendly and skilled service."
• "The customer service is great - I really appreciated the follow up call to make sure everything was running okay."
• "They ring back when they say they will and do a follow up to make sure everything is OK."
• "Whoever we deal with has always solved the problem with minimum fuss, useful tips and advice and a very professional and approachable manner."
• "All my questions were answered patiently and satisfactorily and I wasn't made to feel that any of them were silly or the answers obvious."
• "The service received was outstanding, data transferred over and time taken to explain in a very friendly atmosphere."

Cons:

• "A small p.s. ...maybe a little extra help is needed when very busy, as leaving messages on an answerphone is a tad frustrating."

Technical Support & Expertise

Pros:

• "Mel, with great patience and skill, recovered the System Image and brought my computer back to life."
• "Recognised the problem with my laptop, which was repaired within 3 days, at very reasonable cost."
• "His advice and expertise is second to none and I can thoroughly recommend Mel's Computer Care for computer repairs."
• "The gentleman I saw knew immediately what the problem was."
• "They have been very thorough, identifying the basic problems with the hardware and associated device drivers and the application software."
• "They really know there stuff."
• "However, the Techies at Mels are more persistent and they patiently went through all their protocols and finally found the solution."

Cons:

• "My only problem was that my old external hard drive used for backup was not compatible with Windows 10."

Value & Pricing

Pros:

• "Mels charged us considerably less than the quote, very honest people and honesty goes a long way!"
• "All at a reasonable price."
• "The service I received was speedy, professional & very reasonable."
• "Not only was it extremely good value for money with a quick turnaround but Mel and his staff were very friendly and extremely knowledgeable."
• "They charge reasonably and honestly."
• "My laptop was repaired within a few days and the cost was very reasonable."
• "Great idea from Mel to upgrade to a Solid State Hard Drive, works like lightning and reasonable price."