Meon Health Practice - Whiteley Surgery Reviews Summary
Category: Medical clinic
Address: Yew Tree Dr, Whiteley, Fareham PO15 7LB, United Kingdom
Phone: +441489881982
Rating: 1.6
based on 79 reviews.
Appointment System
Pros:
"Very good GP surgery, family has always managed to get an appointment when urgent, and it's easy to schedule 'non-urgent' appointments in advance."
"This being my nearest surgery and not driving is important for myself and family to be able to get in and see our GP."
"I was told a triage doctor would call me back due to the urgent nature of my call, I was called within an hour and booked in for same day tests."
"Used the e-consult option to get advice for my son. Comprehensive form to complete with option to upload photos. Received a response from the GP within a couple of hours. Great service."
"I've only had bad experiences with this surgery, until today. I called at 8am, as they ask. And had an appointment by 0915."
Cons:
"E-consult was down all morning and it was impossible to get through on the phone lines so I presented at the surgery with, what I would consider, a medical emergency."
"Wouldnt bother phoning this place you have too get there at 8am to fill in a form on a off chance of seeing a doc."
"The repeat prescription time is a joke 5 working days is appalling."
"The past few times I've taken either myself or children its always a new doctor."
"They took down Econsult after merging with Sovereign Health, now their only response to any request is to 'phone tomorrow at 8am' for an appointment."
"It is impossible to make an appointment in white with Whiteley surgery I just had really bad stomach problems but no I couldn’t get an appointment."
"It's impossible to get appointments and you have to call for one."
Staff and Service Quality
Pros:
"The doctors I have seen are excellent."
"Their are a few who have a good telephone manner and really try to help but it's not often."
"Ive found the doctors and nurses all very good, I've never felt rushed and they have investigated any concerns that needed looking into."
"Whiteley surgery has always been amazing for me and my kids."
"The receptionists have been great and dr ridgway has gone above and beyond to help me."
"Thank you for the excellent service on Friday 30th December. I was contacted at approximately 4pm, and a prescription sent to the pharmacy within 5 minutes."
"I saw Dr Joshi. She was kind and sympathetic. She dealt with my problems quickly and extremely efficiently."
Cons:
"Absolute joke of a surgery, when there is a cost of living crisis my wife has been sent to Waterlooville to see a doctor when we live 5 minutes from the Whiteley surgery."
"The worst GP in history. Can't get appointments then lied saying that e-consult doesn't work so they turned it off."
"Seemingly under-resourced with a website designed to keep patients out of the surgery."
"Very poor at knowing their own rules as they are constantly changing or unaware of them."
"The receptionists are rude, arrogant and downright unhelpful."
"This place shouldn’t even get 1 star! Appalling service at the highest level with rude staff that slam the phone down on you."
"Horrible place with immature and irresponsible staff."
Facilities and Accessibility
Pros:
"But on the plus side they have a surgery on highlands Road. Now we're talking been there twice in two weeks seen that day."
"Get my repeat prescriptions through Lloyds direct who are good."
Cons:
"Zero stars! Awful communication! We weren't told they moved our twin babies jabs to another surgery."
"Only one slight hiccup, and that's restricted parking and the poorly designed car park."
"Impossible to get an appointment. After trying to book by phone for over a month & told if not urgent then no chance I went into the surgery & told no appointments for August so try in September!"
"This system has to change! I attended the surgery today and there is not a single person waiting to see a doctor!"
"The surgery has gone downhill over the past 5years and it worries me its only going to get worse."