Address: 43 Deptford Broadway, London, SE8 4PH, United Kingdom
Phone: +442086925099
Rating: 4.9
based on 307 reviews.
Customer Service
Pros:
"Professional attitude with great customer service."
"The service here is impeccable, it is friendly, welcoming, informative and just all a pleasant experience."
"The staff go out of their way to make sure you leave with the best cut possible and are always friendly and make you feel welcome."
"Customer service is brilliant and everyone is friendly and chatty which makes for a great experience."
"The staff is very friendly and makes you feel 'at home' + take the time to make the cut and listen to your requests."
"Staff are welcoming, engaging, warm and friendly."
"The charismatic team at Chaplins have a professional approach to cutting hair, but at the same time, make you feel welcome and relaxed."
Cons:
"Poor professionalism."
"One of the staff was actually disagreeing with the customer about what he had asked for and how he should have his hair cut."
"They act like they are very good but unable understood what I needed."
"Feel that the standard has gone down and everything is now rushed after implementing the extra booking + waiting time in between."
"All the feedback from others convinced me to try them but they are far behind when it comes to customer service."
"Have to rate this place very poorly. Only been once but the chap I got not only really rushed my cut but worse is that he did whatever he wanted rather than listening."
"The guy that cut my hair was too in your face chatty, very annoying."
Booking and Accessibility
Pros:
"Great also the possibility to book in advance on the website."
"Wouldn't consider going anywhere else, even if you do have to book well in advance!"
"Also worth mentioning the online booking system is easy to use and hassle free."
"It's always fairly busy and you really have to book an appointment, but their online booking makes that less of a hassle."
"Great booking system in place means minimum waiting times plus the price is reasonable."
"Just a tip - make an appointment!"
"Make sure you book well in advance - he’s busy for a reason!"
Cons:
"Deptford bridge. I jumped in without appointment and they kindly accepted to trim my beard. Only 10 mins, crooked, without care and without listening my requests."
"Don't faff around when arranging your next appointment, as this place gets booked up quickly!"
"This place can get busy so it’s advised to pre book."
"Not to mention that your appointment is never on time anymore, and haircuts are now 15 minutes."
"Wasted 45 minutes of my life. Was told to come at 10 am and 'the boys' would look after me, I waited 45 minutes whilst a couple of people who came in before was served before me."
"However you need to book in advance as they are always houseful!"
"Only downside if you can call it that, is you indefinitely have to book quite a bit in advance due to it being such a popular place."
Quality of Haircut
Pros:
"I guarantee you won't find a better haircut or better service anywhere."
"Been getting my haircut by Mem and Chris for the past year now and they have always done a top quality job."
"I've never walked out of a hairdresser's more satisfied."
"The experience was unreal and this was my first ever haircut where it was done exactly how I wanted it and at extremely good standard."
"Best haircut/hair style I've ever had."
"Haircuts are always on point and at a reasonable price."
"The haircut was amazing, exactly what I wanted."
Cons:
"I repaired the damage at home by myself. Never again."
"Of the ~6 times I've been, I've got the haircut I asked for once."
"Worst experience I ever had. I've been asking the barber one thing but he was doing something else."
"Honestly one of the worst haircuts I've had."
"Haircut felt rushed and little care was taken throughout."
"The cut didn't take the shape of my head or way my hair grows into consideration."
"The other guy gave me the worst haircut I have ever had in my life."
Atmosphere and Experience
Pros:
"The place is clean and polished with a classic decor giving a sense of old fashioned style."
"The place itself is very relaxed and chill and has very home-like atmosphere."
"The atmosphere there is always warm and welcoming."
"From social aspect, the banter here is unbelievable."
"The atmosphere is nice and relaxed, and they've recently had a facelift in the shop, and it looks amazing!"
"The vibe is relaxed and filled with conversation and humour."
"The best barber shop I've ever visited. The atmosphere is incredibly relaxed and friendly."