Hintlesham Hall Hotel Reviews Summary

Room Quality

Pros:

• "The good part was the room - we had a beautiful quiet room with a huge bed, gorgeous beams and an excellent selection of teas and biscuits."
• "Our room was extremely comfortable, probably one of the best."
• "Our room was large and well equipped."
• "Room beautifully furnished, everything you need and tasteful."
• "The double bed was large and very comfortable and the rooms warm and cozy."
• "Our room (Heart of Oak) was a lot larger than we were expecting and was well decorated, Traditional without being dated, with lots of modern appliances."
• "The room was huge, the bed was so big you could get lost in it!"

Cons:

• "The bed was OK, but the duvet was way too hot and we had to ask for a fan for the second night."
• "We were given a room that was at the very top of the hotel and involved over 45 stairs to climb up and so 45 down every time we wanted to leave the room."
• "The bed in the new room was very soft and uncomfortable."
• "Both the chairs in our room had spoiled armrests and were slightly frayed - that was disappointing."
• "In the bedroom, an extra easy chair would have been appreciated, perhaps instead of the sofa; the light level was far too low to be able to read in comfort after sunset."
• "Room was comfortable, only let down was when we booked online it said our room came with a garden view but in fact we looked out on a brick wall."
• "The disappointing part was that there was a wing directly opposite, so no view, plus the guests in that room could see us, and so could we see them."

Staff and Service

Pros:

• "From start to finish every interaction with Tracy and the Hintlesham Hall team was professional, thoughtful and they all genuinely cared that our day went without a single glitch."
• "Every member of staff were attentive, friendly and nothing was too much trouble at all!"
• "Also staff went above and beyond their job to make sure that we were looked after through out our stay."
• "The young lady who served us was very pleasant and friendly."
• "The staff on Reception were helpful and well-informed."
• "The staff were always polite and informed, whilst the food was excellent."
• "Every staff member was so accommodating and friendly."

Cons:

• "We had to go and find a member of staff and ask for our afternoon tea twice before anybody came to deal with us."
• "Reception keen to move us on quickly and had no knowledge about restaurant and food availability??"
• "I didn't feel particularly welcomed by the serving staff."
• "It would help if one member of staff was in the room at all times especially as you don't want guest keep getting up and finding someone to ask."
• "Staff were quite rude especially when in the bar staff shouting to move into other room."
• "Felt that the bar was poorly manned for a 4 star hotel."
• "No one behind the bar every time we wanted a drink & I had to go to reception to get service."

Food Quality

Pros:

• "The dinner was top notch, absolutely delicious and great value for the quality."
• "Food was delicious."
• "The breakfast and dinner options and restaurant/bar were very good."
• "The food was very well cooked and presented and the service by the staff throughout our stay was exemplary."
• "All of the food was delicious, the coffee was great and the toast and jam was lovely."
• "Outstanding food at dinner."
• "The food is fine dining at its best."

Cons:

• "Presentation was basic and lacking in inspiration."
• "The food was lovely but the portions were on the mean side."
• "Breakfast though was extremely disappointing especially if you paid £24.50 each."
• "The restaurant food was tasty but not enough and I left feeling hungry."
• "The sauce was rather too salty."
• "Found the lighting in the restaurant far too bright and not massively impressed by the menu choice & quality of food."
• "Some disappointing experiences at breakfast - overcooked poached eggs, cold scrambled eggs, and little choice in the buffet for a hotel of this kind."