Ray Petty Meccanica Ducati Service Specialists Reviews Summary

Service Quality and Craftsmanship

Pros:

• "What an amazing find! They looked after my bike and did all the work needed within a super quick turnaround."
• "Their work even surpassed my expectations and the bike runs brilliantly."
• "Great attitude, very professional mechanics, and a great mug of coffee."
• "Ray kept me informed throughout the job and offered honest, take it or leave it advice."
• "Some of the pieces they have on display are a testament to their craftsmanship, experience and passion."

Cons:

• "Second negative experience with Rays place."
• "I own a Ducati and I found this garage by chance as I didn’t know it existed. Unfortunately, I had the chance to meet the owner and when I described the work I wanted done he gave me a quote of £600."
• "This garage should be reported and investigated."

Pricing and Value for Money

Pros:

• "Great turnaround speed and high quality workmanship."
• "His rates are really good too!"
• "Decent mechanics are tough to come by and I will certainly be returning, I highly recommend!"
• "Ray Petty Mechanica are an absolute pleasure to deal with and I'll definitely use them again in the future."

Cons:

• "Unfortunately, I had the chance to meet the owner and when I described the work I wanted done he gave me a quote of £600."
• "I was taken aback by the high cost."
• "The bike has sat in the garage waiting for the day to get it going again."

Customer Service and Trustworthiness

Pros:

• "Ray's reputation precedes him and the hundreds of HONEST five star reviews denote this."
• "Ray looks after my MHR and 1980 900SS as though they are his own."
• "Great customer service, not even had to book a time slot to check my bike, just turned up at the garage and been served well."
• "Ray and George are not only great people but they approach what they do with a fastidious attention to detail."

Cons:

• "This garage should be reported and investigated."
• "The owner lives on another planet, and chargers 5x the price of many other garages."
• "Had a problem with my motor cutting out."

Communication and Personalized Attention

Pros:

• "Straight away I knew my bike was going there."
• "I first got in touch with Ray and George on 9th May as I discovered a worrying amount of material in the oil of my bike when doing an oil change."
• "Fantastic communications throughout with photographs and videos."
• "Ray and team look after your bike as it was their own."

Cons:

• "This garage should be reported and investigated."
• "After a few weeks I went to another garage recommended to me."

Overall Atmosphere and Experience

Pros:

• "Can't recommend Ray Petty Meccanica enough, absolute stars!"
• "Great service, Ray managed to fit me in on short notice to investigate bubbling in the radiator/coolant."
• "The atmosphere on the shop is amazing... felt at ease & felt that my panigale was in good hands."
• "When you go into his workshop the quality control and workmanship is evident from the various projects he is working on."

Cons:

• "This garage should be reported and investigated."
• "I was taken aback by the high cost."