Motorcycle Giant Reviews Summary

Customer Service

Pros:

• "Ruth was very informative about deposits and delivery and how everything works."
• "All in all a very pleasant experience and a big thumbs up to Ruth for organising every thing."
• "After purchase Bassel has also helped me with sourcing accessories for this import at a good price."
• "On the day of delivery, I called to confirm and the 2 lads that dropped it off gave me a quick run down of the bike and and spent time going through all the paperwork."
• "Ruth and Vic were so kind and helpful :)."
• "Courteous and friendly staff."
• "They couldn’t have been more helpful."

Cons:

• "Bassel please get back to me about the cbr 900 you sold me. I have spent nearly 18 thousand on it and still have big problems and it will not run and it isn't the bike you said it was when you sold it to me."
• "RUDE AND UNPROFESSIONAL!"
• "Your ability to lie so easily is almost impressive."
• "Rude staff the worst customer service I have ever experienced."
• "Honestly very unprofessional and rude behaviour, the whole time we were left to ourselves without anyone checking whether we had any questions or not."
• "Terrible customer service. Called to arrange a test ride and was told that I simply couldn't take the bike out on the open road as they don't have the insurance."
• "Promises of return calls and emails that never materialise."

Product Quality

Pros:

• "Brilliant place! Took my 10 yr old bike in for a service and it came out as new!"
• "Good selection of bikes, prices are honest."
• "I bought a bike and it was in good working condition."
• "Great experience buying my second hand Vespa from Motorcycle Giant."
• "Purchased a Yamaha Tricity 125cc 2 weeks ago. Very good condition, low mileage and has been running smoothly as advertised."
• "The bike arrived and it was in excellent condition serviced and MOT'd."
• "The scooter is exactly as described, runs well, looks great and is a lot of fun."

Cons:

• "I strongly recommend you do not buy a bike from this place I not long ago bought a cbr and within a week the engine blew not to mention the bike was held together by cables ties and had been in a serious accident that was not stated on the advertisement."
• "The bike had no mot. And the owner insisted on a cash payment."
• "Turns out the bike was clocked and it broke down 3 times in my short ownership."
• "They will sell anything that will start without compunction."
• "I now have it locked and covered on the drive as of last night it died."
• "Avoid by any cost!!! I bought a motorbike that was a Cat N, and I haven't been informed about it."
• "Top end and bottom end knocking noises, electric starter button playing up, exhaust seriously rusted."

Value for Money

Pros:

• "I was very happy with the reasonable price."
• "They are always friendly, efficient, reliable and always do a really great job."
• "I spent a long time comparing prices nationally and the bikes are good value."
• "Great advice at minimum cost for labour."
• "Highly recommended Motorcycle Giant 👌😁"
• "They offered a very competitive price and came round to view/collect the same day."
• "Happy to have purchased from this shop."

Cons:

• "The advertised 12 month mot was actually 9, neither thing was complained about."
• "However there was no service history to back up the mileage."
• "After 600 miles of a complete rebuild I serviced the bike myself... to find the air filter was last replaced back in 2016."
• "Looking back old paperwork of my purchase, I found the old receipt. The company had increased the price of the bike by £500."
• "The company had increased the price of the bike by £500."
• "The price I paid was a good amount but the overall service was shocking!!"
• "The bike I brought needed a new engine after 200 miles and the gearbox also went."