Zenith Motorcycles Reviews Summary

Customer Service

Pros:

• "Brilliant customer service, good value for money, and fast turnaround."
• "It was an amazing experience. Such lovely, friendly & honest bunch of ppl. Highly professional service."
• "The guy set the time as well without me asking for it."
• "Professional and friendly people."
• "Their attention is unmatched... their attention is 10 out of 10, their excellent work."
• "They will bend backwards To Help and offer advice."
• "Just phoned up for advice about my bike, the nice lady went out of her way and took her time to help me and explained everything very clearly, great customer service 👍"

Cons:

• "Today they refused to replace my rear shock absorber (from Kawasaki to Suzuki) because there was no room for it without even trying."
• "The girl Karen is lovely but the bloke looking after my bike was very unfriendly and unprofessional."
• "Tried calling multiple times about these issues and always told they will call me back but never do."
• "But today I'm disappointed! Because the new mechanics are not like the old ones, I guess."
• "Typical scam garage.if you know nothing about how your bike works, expect to be ripped off and not have any issues fixed."
• "The mechanic can just say have no mood for this work or he's very busy or unfamiliar with Suzuki and not to waste my time from 10am to 3pm!!"
• "Today they seemed to be busy, polite words but I felt they were in a rush (almost closing time)."

Value for Money

Pros:

• "All rectified with a custom part (time and money saving) so I could crack on and get riding again."
• "I've been to many places and this by far beats the others in terms of customer service, money, service, and honesty."
• "I was quoted £120 to change my tire but they manage to repair it without replacing the tyre and they adjusted the chain all this for £30. Amazing!!"
• "Cheapest prices by far in north London and now wouldn’t go any where else."
• "The quality of service to price ratio is second to none."
• "Their prices are very competitive."
• "The final cost was actually a few pounds below what I was expecting which was the cherry on top."

Cons:

• "Way to expensive zenith charge me £340 overall. Free of charge when I use someone else."
• "Place charged me 100+ pounds to replace chain and insured me the issue was solved, two days later issue returned and continued even worse than ever."
• "bad place, they charged me £ 99.98 to clean my starter motor the mechanic spent more time smoking than working on my motorcycle."
• "Recently spent almost £1000 on what I was told should have been £700 max worth of work."
• "The only thing I would say is the price was quite a bit more than I originally thought it would be."
• "bad place, they charged me £ 99.98 to clean my starter motor the mechanic spent more time smoking than working on my motorcycle."
• "Use the service 3 time for same problem and problem keep returning until I use another mechanic."

Professionalism

Pros:

• "Count myself incredibly lucky to have such a friendly, competent and trustworthy motorcycle garage in the neighbourhood."
• "The mechanic at Zenith Motorcycles didn't just change the spark plug and made it work, he also took the time to explain to me in DETAIL how to start this 19 year old one cylinder beauty I've got."
• "The team is amazing to give a good satisfaction and customer needs."
• "I can't recommend enough Karen and her technician's team."
• "The humbleness and hands on approach she displayed was second to none."
• "They are a very honest and hard working crew."
• "Friendly and professional team."

Cons:

• "Worst experience ever. Took my bike in for an MOT- a week later my speedometer cable stopped working and my wing mirror fell off."
• "A friend of mine who recommended this mechanic has also had serious issues as of recent."
• "Do not trust these people, they may have competitive prices but completely NO respect for people."
• "One of your technicians, a polish one, broke the exhaust in the process."
• "The bike is in worst state that it has ever been in since I bought it."
• "Definitely not going back there, 1st and last time."
• "The front brakes now no longer work even though this was suppose to be sorted."