The Grapes Beefeater Reviews Summary

Food Quality

Pros:

• "Wonderful restaurant and atmosphere was incredible and not only that food was great with a very good price to it as well."
• "Beefeater breakfast is the best around. Always fresh and a good selection."
• "The food is gorgeous, and there are a surprising number of vegetarian options for a place with beef in the name!"
• "Fantastic food and fabulous staff. Would really recommend the steak, amazing quality of meat and cooked perfectly."
• "The chocolate torte was nice too."
• "By far, the most exquisite meal I have ever, I mean ever!! Tasted!"
• "The food was great and the staff were very friendly and helpful."

Cons:

• "For £ 50 could be much better food and service ..Beef was like a piece of rubber."
• "The food quality in beffeter is so discousting that im suprise people return to this microwell&frezzer world."
• "Over priced and quality was not great."
• "Food is not well looked after as it was moldy."
• "Ordered a 2 course lunch for two and it was absolutely revolting."
• "The food is mediocre and sounds better than it tastes."
• "The food was luke warm (whatever was ordered) drinks took 20 minutes to reach the table."

Service

Pros:

• "The waitress kept checking that we were ok and asking if we needed anything else."
• "During our meal our waitress asked if everything was alright with the meal to which we replied can not Fault in any way."
• "Cheerful, proactive, gives recommendations."
• "Staff are pleasant & friendly, steak is amazing, regular haunt👍👍"
• "A warm greeting from staff who know what they are doing and were lovely to our children."
• "The service was great from the time we entered too the time we left."
• "Staff was amazing really friendly and patient both ladies were extremely helpful."

Cons:

• "NEVER going back only put 1 star because u have to!!"
• "Rude staff... they need some customer service training."
• "Rude staff. Extremely slow service."
• "The short waitress with fair hair was very rude and I can tell you that it was the worst customer service we have received for a long time."
• "The lady bar manager (pub side) is the worst manager I have ever come across in the industry."
• "Disgusting service the place was empty got our drinks order taken but 15 minutes to deliver."
• "No resolution and no apologies from this person just walked off - I found that disrespectful and incredibly poor service."

Atmosphere & Ambiance

Pros:

• "Ambiance of the place is nice as well."
• "A very good evening had and worth more visits."
• "If there was a downside was how long it took to arrive but was worth the wait."
• "This is like your friendly restaurant to go to when you are out of food options."
• "After the refurbishment, which gave it a better look."
• "The atmosphere is nice and the people are friendly."
• "Lovely atmosphere, such a caring people there."

Cons:

• "The place is a bit dated in places but kept as clean as the staff can manage."
• "It looks tired and could do a lick of paint. It's very dark inside!"
• "They need to invest more in the place. Looks rundown and tired."
• "The restaurant is tired and dated and in desperate need of a refurb."
• "Very unwelcoming atmosphere - dim lighting, dirty tables, menus matted together."
• "The place should be knocked down! Avoid it like the plague."
• "The place is filthy! The empty salt pot was covered in something, the menu was sticky and disgusting, the plastic dish they bring the bill on was filthy and table was sticky."

Value

Pros:

• "Wonderful restaurant and atmosphere was incredible and not only that food was great with a very good price to it as well."
• "The manager did end up giving a discount."
• "Good value meals served before 6.30pm."
• "The daytime saver menu is well worth it, and a good idea for bigger kids."
• "Value for money food and drinks."
• "£5 Chicken makhani and Fish n Chips are really worth trying."
• "Breakfast was lovely and great value, atmosphere was lovely!"

Cons:

• "This Full English breakfast cost £9.50, which is well overpriced in the location like Hayes."
• "With all of that and having to pay around £20 for a steak and around £5 for a bottle of beer, I wont be subjecting my family to that again."
• "Very expensive for what it was when other chains can deliver a much higher quality for the same price."
• "The food was twice the price of any wetherspoons, and not as nice."
• "Food very poor and over priced, two very small pieces of garlic bread for £2.99."
• "Went boxing day the turkey dinner had no gravy was really dry."
• "Food was poor/average and over priced and under sized!"