Grillz Steakhouse Reviews Summary

Food Quality

Pros:

• "The food at this place had the best taste experience."
• "Absolutely delicious food! Had their chicken steak with steak chips and pepper sauce! Well cooked, generous portion."
• "The food was very impressive, full of flavour, the chicken and meat were tender and moist."
• "Food was amazing service was excellent."
• "Food was very tasty and enjoyable. Especially the mixed kebabish."
• "The food was brilliant, and the service was very good."
• "The food was exceptional - the mixed grill platter was cooked to perfection, with all the meats being tender and full of flavour."

Cons:

• "The food was rubbish. Overcharged and burned meat not cooked properly."
• "The mixed platter had a chicken leg piece which was pink inside and looked undercooked."
• "Although tasty, the food was cold when it was served to us and was a bit bland."
• "Grilled chicken was not fresh."
• "Poor quality of food for the price."
• "The T-bone steak was evidently not from quality meat - and the vast majority of it consisted of fat."
• "The food was overpriced. It is simply not worth what customers are being charged."

Service

Pros:

• "Really good service were very polite and helpful."
• "However staff was professional and prompt."
• "Excellent service by Grillz we were originally planning to go to Toros but then Grillz catched our eye it was our first visit today.. me and my Husband loved the customer service that was provided by the staff from the moment we walked in the man on the till was amazingly patient with us and very helping and then the two guys upstairs named Farhan and Nadir were excellent too.. they were very pleasing to talk to plus they attended to our needs very well too."
• "Staff member was also really polite and well spoken."
• "Staff were very friendly and professional with their service."
• "The service was good from start to the end."
• "The staff and service is always on point, waiting times are never too long and staff always stop for a friendly chat."

Cons:

• "Service the waiters were too busy looking around and I struggled to get their attention several times."
• "The waiter service was a bit slow and they were not aware if the items we asked were in stock or not."
• "The service overall was just ok, owner was great."
• "They were busy, so service was a bit slow."
• "No food came for over 30 minutes."
• "Service wasn't the best and waited 20 minutes for someone to take our order."
• "Very slow service, took them 30 mins just to give the menu and another 30 mins just to take our order."

Ambience & Facilities

Pros:

• "They also have a prayer room, which is very convenient."
• "Decor was nice however the floor was filthy."
• "Price is very good and upstairs seating area is very nice and comfortable."
• "Perfect for family events, toilets and prayer rooms available too."
• "For those who need to pray, they have spacious separate prayer rooms for brothers and sisters with a separate fully featured wudhu room."
• "They have a beautiful prayer room very convenient when salah comes in."
• "Private family seating booths were also available upstairs."

Cons:

• "This place is an embarrassment with all due respect."
• "The restaurant however is a little too noisy, and the food takes a little too long."
• "Over all, not a good experience."
• "The area if very rough and dirty. You notice this as soon as you are in the vicinity of the restaurant."
• "The smoke from the grills made me feel sick and dry throat."
• "It just felt that we hadn't received the service as the previous times we've had food there."
• "The restaurant is well presented and clean throughout."