Waitrose & Partners Greenwich Reviews Summary

Staff and Service

Pros:

• "The staff are so friendly and helpful."
• "The checkout partner is always on point and very helpful."
• "The staff are friendly and helpful as usual."
• "Very helpful and friendly staff, who know their stock."
• "Staff are knowledgeable and helpful, always willing to go the extra mile."
• "What makes this a great supermarket is their very helpful and friendly staff!"
• "Good selection of products and friendly staff."

Cons:

• "I was incredibly frustrated to be at the Greenwich waitrose today to see NO staff wearing masks and the majority of shoppers not wearing any masks."
• "Great selection of products but staff at the self check-out can be quite abrupt for no reason."
• "Most of the staff are totally disinterested and spend most of the time chatting to each other."
• "The staff at the till is horrible, don’t expect hello not to mention a smile from her."
• "Young staff chat to each other about personal lives, stand in the way of customers, unhelpful to myself (I have disabilities)."
• "Rude staff, I was waiting in line with my trolley for a long time, when it was my turn the lady at the till in an extremely rude manner told me that I needed to go to a different til."
• "Surly staff."

Product Quality and Selection

Pros:

• "The lines they do stock are fabulously fresh."
• "Good selection of fruit, vegetables and meats."
• "This supermarket has an amazing selection of items, you can find absolutely everything here."
• "Chicken & fish is always fresh. Also, you could find fresh fruits & vegetables."
• "Their wine section is big and has a lot of variety."
• "Good size Waitrose and as always great selection of produce."
• "Would be nice to have a much bigger selection for vegetarians tho."

Cons:

• "The quality of the fresh produce is poor."
• "Smoked salmon is often frozen and then defrosted clearly not a single time."
• "Quite a few items were sold out, especially the wine section was poor."
• "Sadly some of the fresh produce is regularly unfit for sale."
• "Bakery counter is a bit lackluster though, and frozen section is tiny."
• "Salad greens in the package are always soggy and rarely fresh."
• "Rotten packaged asparagus, chicken drumsticks that smelled sulphur once open the same day."

Store Layout and Accessibility

Pros:

• "Upmarket supermarket in waterfront location with 2 hours free undercover parking."
• "It's a nice walk along the river to/from Greenwich Cutty Sark station."
• "The store is not crowded. Isles of food well laid out."
• "As a disabled person in a powerchair I also very much appreciate the wide uncluttered aisles."
• "The location is very convenient and nice for a morning or afternoon stroll along River Thames."
• "A medium-sized supermarket conveniently located between Greenwich and Deptford."
• "The store is immaculate inside and out."

Cons:

• "Checkouts can get very busy particularly at weekends."
• "Shelves look like Lidl and prices through the roof."
• "Very often there are numbers of shelves that are empty and not restocked."
• "At busy times the aisles are full of staff loading the shelves which mean frequent trolley jams."
• "The outside looks like it’s in a war zone."
• "It often feels cluttered, mainly because it's quite small and there are often staff restocking shelves which blocks the quite narrow aisles."
• "Way WAY too crowded. There is no excuse for allowing that many people in during this second lockdown."

Pricing and Checkout Experience

Pros:

• "Discounts for loyalty card holders are ridiculous."
• "Shop Over £10 will get free parking, remember to ask the staff to process your smart card."
• "They have recently installed multiple self-service checkouts which have helped reduce the queues at the weekend."
• "There were deals to be had across the store and good availability also."

Cons:

• "Prices are constantly wrong, self-check out always has issues."
• "Prices not always marked."
• "Terrible Waitrose. The tills are rarely open in the morning, out of date food on the shelves, poorly stocked."
• "The woman at the checkout insisted that I hadn’t paid for the bag as the tag was still on."
• "You still need to pay full price for things marked at sales price."
• "Horrible attitude towards drivers."
• "What on earth is the new Mai Taiko (sushi) bar about? At the expense of the deli counter?"

Customer Service and Experience

Pros:

• "Overall good grocery shopping experience."
• "As usual, clean, with a calm atmosphere."
• "Very helpful staff and compliments to a great company."
• "The best place to shop in our area. Good range of high quality products, great service, parking for free underneath."
• "Great store; lovely people."
• "Had a very pleasant encounter with Mark at the front counter who had kindly assisted me with an issue that was bugging me for weeks."

Cons:

• "I am just out from this Waitrose and feel extremely unsatisfied from the poor service, will never go there again."
• "This store should either sort its act out or close."
• "What’s wrong with your security…. Seriously? I came in this week 3 times and the guy is following me down every aisle."
• "This Waitrose is below par. Products are often located incorrectly on shelves meaning you pick up the expensive option thinking it's on offer."
• "Shopping for items is fine, but I experienced one rule for one customer and another for me."
• "Awful customer service and dreadful experience."
• "POSSIBLY RACIALLY PROFILED I am a Black man and my wife is a white English lady."