The Surrey Docks - JD Wetherspoon Reviews Summary

Category: Pub London

Address: 185 Lower Rd, London, SE16 2LW, United Kingdom

Phone: +442073942832

Rating: 4.1
based on 148 reviews.

Atmosphere & Ambiance

Pros:

  • "Like every other JD Wetherspoon, this one too was quite a good affair. The place is good with a good ambiance around."
  • "One thing I love about Spoons pubs is the diversity of people you get in rather than a niche clique."
  • "What a lovely place. Busy but calm, good atmosphere, we had a late lunch, / early evening meal."
  • "The community spirit is strong always."
  • "Very friendly and spacious pub with space inside and outside."
  • "The pub was busy but well-maintained."
  • "The pub ambient is nice."

Cons:

  • "Horrible atmosphere staff don't stop moaning and it takes ages to get served when you go to the bar they walk away a proper pub would serve a customer and not ignore them and make them queue till they go out of the door."
  • "It has a lot of flies in the place, so you can't enjoy your meal."
  • "Has got very student type lately. Sometimes intimidating with a bouncer on the door."
  • "Would be a much nicer experience going there if the staff didn't act like children. The screaming and shouting is very annoying."
  • "Sometime rough at weekends as people seems out of control or too drunk."
  • "Public house was full of infant children that were left to run up and down and make loads of noise."
  • "A very bad experience. I only interacted with the security man but that was enough."

Service & Staff

Pros:

  • "Staff are wonderful and the food is good."
  • "The staff are really nice and clean up the available tables quickly."
  • "As a spoons you can't expect much but the staff and security there are top notch and keep the place clean and friendly."
  • "Staff great, drinks served promptly..food delivered to table promptly (and tasty)."
  • "Friendly staff always looking for the next customer to help so you never stand at the bar for long periods of time."
  • "Service was good and with a smile."
  • "I was impressed, staff really friendly, polite and quick, the food came incredibly fast and though it was busy the atmosphere was nice."

Cons:

  • "They have a nice outside area however the restaurant is not very clean and the service is a bit slow even if not full."
  • "The staff seem a bit off standing if they do not know you."
  • "Staff are a bit grumpy."
  • "Rude staff, absolutely disgusting service."
  • "The service wasn’t great, the chap serving me was more interested in the banter going on behind the bar."
  • "Unimpressed with the service, as was served alcohol and not asked for ID then whilst I was eating I was interrupted by one of the female staff members with a badly shaved undercut and asked to show my ID when my drink was half drunk and I was mid bite of my burger."
  • "Slow staff. Didn't even get a call I help you or thank you when I paid."

Food & Drink

Pros:

  • "Terrific prices, great selection."
  • "The steak I got was tasty."
  • "the food was nice as well, good quality for the price."
  • "Very cheap traditional breakfast."
  • "The food is incredibly cheap and quite edible."
  • "Cheap drinks from £1.99.. cheap and cheerful!"
  • "Food was fabulous, prices good."

Cons:

  • "Get served the most disgusting, inedible garlic bread."
  • "The food was not to the stand and gone down hill,.Cold and doesn't taste nice."
  • "Worst Wetherspoon I've been to. Gin & tonic tasted awful."
  • "The Patty itself was burnt and didn't look that appetising."
  • "Burger was disgusting. Ordered the food with 2 friends. All different types of food. Burger, Sausage and mash and some ribs and a pizza. About 5 mins later food came to the table. Won't eat from there again."
  • "Food here never comes out hot."
  • "Most of the food was overcooked and rubbery, burnt gammon and broken yolk on the egg, looked a mess."

Cleanliness & Maintenance

Pros:

  • "Toilets well clean, at least."
  • "They were sweeping rugs at the entrance and cleaning the garden to the front of leaves and cigarettes."
  • "Great staff keeping the place clean and tidy and the tables quickly cleared of empties and plates etc."
  • "Very nice little Wetherspoon near the station, just popped in for breakfast, very clean homely feel, staff were really friendly and polite!"

Cons:

  • "Menus and tables need a clean up badly."
  • "I really enjoy the drinks and food here, and the prices are great! But every time I come here I need to clean my own table, even after the waiter comes with my first drink, and can see how the table is clearly dirty, nothing is done about it."
  • "Could do with a big clean up. And move the toilets to downstairs because it's very dangerous to spend a penny after you have had a drink. Especially if you are old."
  • "The portions of nachos are smaller than any I’ve seen in my life."

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