Pizza Express Reviews Summary

Staff Service

Pros:

• "Really lovely staff who couldn't do enough for us."
• "Giuseppe at Tower Hill was exceptionally attentive and professional."
• "The staff here are really friendly and helpful."
• "I have held my daughter’s birthday party two times, two consecutive years at this Pizza Express Venue (Tower Hill) and I can’t recommend enough for the great staff service."
• "Called in Saturday 22nd May just me and my 7 year old son. He was treated fantastically by the lovely staff."
• "The service and staff were fantastic, especially the woman with purple hair!"
• "The staff here were fantastic and very attentive."

Cons:

• "Manager extremely rude."
• "After thirty minutes, we felt unwelcome, left, went across the street to zizzi."
• "The manager was rather aggressive."
• "Was really disappointed with the service we received."
• "Staff can't really be bothered and finds the dish completely normal."
• "The staff was rude, she was behaving as if we are beggars and asking for free food from them."
• "The staff was unfriendly."

Food Quality

Pros:

• "What a spectacular pizzas. I asked Ervin the manager for a tailor-made Calzone; it was absolutely perfect; way above expectation!"
• "The food was fast and warm, and tasted great!"
• "Food good as usual for pizza express."
• "Food taste was good and desserts were delicious."
• "Topping, sauce & crust was great."
• "Food was hot, tasty & up to standard."
• "The pizzas are made with fresh ingredients and are cooked to perfection."

Cons:

• "The Romano pizza was thin but not even slightly crispy with a soggy floppy base."
• "9,75 £ for a margherita pizza, was terrible."
• "The food was gross DEFINITELY not worth the price not much halal options."
• "One of the worst pizza's I've ever had in my life."
• "The taste was horrible. The pizza was soggy and toppings on were not fresh at all."
• "Kids pasta arrived with burnt black bits, as if from a pan that hadn't been cleaned in between uses."
• "The pollo pesto pasta wasn't my favorite."

Value for Money

Pros:

• "Food is decently priced especially with 30% off if you’re a student."
• "Got a hefty discount as I’m a gold-level member of their club."
• "Also got the dough balls for free since we ordered via the app."

Cons:

• "However I found it a bit expensive."
• "Pizzas were overpriced and very thin even when we didn’t order the thin base."
• "£16-18 for a pizza?!"
• "We asked for a Bolognese pizza and the waiter replied 'we are out of Bolognese, but you can still have the pizza with a tomato ragu on it' which would cost us £16 for a pizza base with tomato sauce. A margarita pizza costs £10."
• "What a joke of a loyalty scheme. I spent £200 and only got one stamp towards my loyalty."

Atmosphere

Pros:

• "The atmosphere is relaxed and inviting."
• "The atmosphere was also very calming after a busy morning around London."
• "Vibe & atmosphere is great."
• "Good, calm, relaxed atmosphere."
• "Good energy beautiful atmosphere."

Cons:

• "For a while there was a lot of banging coming from the open kitchen & struggled to have a conversation at the dinner table."
• "The atmosphere is cold and only hard materials."
• "The atmosphere came from the customers consoling each other about the lack of service."

Service Efficiency

Pros:

• "Efficient, delicious, professional, quick, friendly."
• "Nice service very fast food delivery."
• "Service was very quick and the food was excellent."
• "Service was good, quick and food was tasty."
• "The service was swift and friendly, with good advice for the kids."
• "Service was 10/10, nothing was too big, they were warm + accommodating."
• "The service was great, the pizzas crispy and tasty and the restaurant very spacious with plenty of light and not too loud."

Cons:

• "Main courses were not all served at the same time, with 10 minutes passing between the first and last arriving."
• "Waited 45 minutes for pizza after giving our order."
• "The waitress made a mistake with the bill and they tried us to make us pay two times."
• "Horrible service, I have arrived 30min ago and until now no one has approached to me asking if I wanted to order."
• "Service was slow despite it not being very busy."
• "Waited for ages for someone to take our order."
• "Not sure why there's 'express' in the name because anytime we needed anything... we had to get up and go in search of the staff."