Pizza Express Reviews Summary

Food Quality

Pros:

• "Quality of food as always good, and everything served smoothly considering it was busy."
• "The vegan pizza was such a delight."
• "The food is appetising with sufficient choice to please all ages."
• "Food it was incredible good, everything so tasty and so fresh."
• "The food is outstanding, perfectly made and presented."
• "The pizzas are decent... They are tasty with a thin crust and dough."
• "The food was excellent as always for Pizza Express."

Cons:

• "Pizzas seem to have shrunk to a tiny size with very minimal toppings."
• "Waited half an hour to receive a very cold and uncooked pasta that seemed to have been made hours ago."
• "The coffee and desserts were average definitely tried better than these."
• "Pizzas cold, obviously hanging about."
• "We did however get given a meat pizza when we ordered a vegan which was disappointing."
• "Pizza was dry and coffee martini didn't seem like it had alcohol in it."
• "The fiorentina pizza came out with a raw egg in the middle, and again for a second time the white was still liquid."

Service

Pros:

• "The service was really good. The lady that greeted me was very warm and smiled all the time making the already relaxing atmosphere even more so."
• "Would I use this branch again....without a shadow of a doubt, yes."
• "The service we received was very good."
• "Great service from attentive and helpful staff."
• "The service was first class, which made the food even more delightful and atmosphere relaxing."
• "Top, top service and delicious food on a very busy summer Saturday evening for a table of 5. Excellent, attentive staff."
• "Service was quick and staff helpful."

Cons:

• "Not professional service either."
• "Sat down. The slobs behind the counter antagonized my wife and I from behind the register smirking and gesturing their heads towards the door."
• "There was a very rude woman who turned out to be the manager!"
• "The staffs were really rude.. They acted like they don't care."
• "Waitress could barely speak English... and was also extremely rude."
• "Staff were very rude and dumped all food on one table to be distributed by us!"
• "The service was so bad that it make us feel despise."

Atmosphere & Decor

Pros:

• "Firstly the restaurant looks amazing .. love the wooden beams and the decor."
• "A perfect place for people hungry after theatre."
• "The atmosphere was perfect. A huge thank you – you made our evening!"
• "Atmosphere was calm, pleasant and relaxing."
• "A busy happy buzz of activity pervades this well known pizza chain restaurant."
• "Interesting decor. Not too noisy thankfully."
• "The staff were absolutely charming and the food was excellent; watching the chefs over the counter they never stopped in their efficiency!"

Cons:

• "Not worthy of the Covent Garden name and prestige."
• "The restaurant itself did feel a little over crowded, like they had squashed in some extra tables and staff were squeezing past people and tables which was a bit awkward at times."
• "Atmosphere was really disappointing."
• "Restaurant was extremely busy with staff all over the place."
• "It was in an odd location, tucked away on a side street."
• "The seating area felt a little gross, feels like it wasn't cleaned."
• "Filthy booths, customers asking to get it cleaned before sitting, old furniture."

Value

Pros:

• "Four adults and two children ate here for £60 in a pleasant relaxed environment."
• "Prices and offers good, was made to feel welcome and not rushed as it is a busy area."
• "Price of the whole meal was just right but I'd be prepared with a discount code."
• "We had a voucher for 40% off which made this meal very attractive for the price."
• "The mozzarella garlic bread was good."
• "The Barbacoa thin crust pizza was excellent."
• "The American pizza (romana) was nice."

Cons:

• "I felt that by the time you added puddings and coffee it was becoming a rather expensive proposition."
• "The first downfall: the price. Its pizza express, so expect it to be expensive."
• "Totally overpriced."
• "Kids menus are totally basic yet also overpriced."
• "Very disappointing visit that was pre booked and paid only to be told the menu doesn't exist and we have to pay more."
• "It's actually rubbish here the pizzas are missing the middle so it's a ring."
• "Stale dough balls (non gluten-free), pizzas were dreadful, one soggy one over cooked."