Address: 23 Bond St, London, W5 5AS, United Kingdom
Phone: +442085677690
Rating: 4.3
based on 139 reviews.
Service
Pros:
"Good service Great Quality Pizzas."
"Zia was absolutely brilliant."
"Our waiter cleo was amazing, listening carefully to what we said, not asking us to repeat ourselves."
"We would love to visit again - Thank you Zia for the absolutely lovely service."
"Hubert was a fantastic server."
"Food was great and service was superb."
"Fantastic service and great food at the Ealing branch."
Cons:
"Went there for dessert and staff was extremely rude (for which manager gave sorry excuse of covid) forgot water and messed up coffee order."
"I do not recommend, I found an item in my pizza and I damaged my tooth even I did not get compensation for it I will never buy pizza there again disgusting."
"The restaurant was overcrowded, untidy, uncomfortable noisy and generally chaotic."
"WORST SERVICE IN EALING BROADWAY."
"Rude staff, we enquired about a hoarding they placed outside the restaurant, waiter was not aware and replied that there is no such offer."
"The lady with glasses doing service actually terrible and got issue with black people."
"The male waiter has absolute no customer service skills and is extremely rude."
Food Quality
Pros:
"The food itself was delicious and full of flavors."
"The pizza is really tasty."
"Love the Pizza and Chicken polo pesto !!! My absolute fav!"
"Lovely sicilia lemon and white chocolate roulade for pudding after my lovely goats cheese and caramelised onion pizza."
"Meal was delicious!"
"Great gluten-free pizza too!"
"The food was so delicious and great."
Cons:
"The food was OK but poor value considering the bill."
"Main was tasty and looked so nice but for dessert I ordered Chocolate Brownie but I expected it to be hot but it hard and cold, it was more like cookie dough."
"The food here doesn't seem to be up to the general Pizza Express standard."
"Food was okay but service was really slow."
"Poor service, food was not great and I got my order half an hour late than the rest of my table."
"Awful pizza for ridiculous price of 15£, you can barely find cheese on it, full of tomato and onion and few hilarious taste of beef on it."
"Ordered a romana crispy fiorentina and got a doughy slightly cold pizza with barely any tomato base sauce."
Atmosphere & Cleanliness
Pros:
"The atmosphere at Pizza Express is always inviting."
"Lovely food. Lovely place."
"It's clean and well-maintained, creating a comfortable environment for families like ours."
"The decor is fantastic, the atmosphere is relaxed and comfortable and the staff match this perfectly."
"Restaurant has a lovely atmosphere very child friendly."
"Clean aesthetic decor situated in a lively part of Ealing."
"The restaurant was clean, buzzy and had a great atmosphere."
Cons:
"I noticed that the stairs to the loos needed a sweep and a mop."
"The restaurant was overcrowded, untidy, uncomfortable noisy and generally chaotic."
"Noise carries a lot in this venue."
"A lot of screaming coming from an over excited young group upstairs."
"When we entered it was very hot and there were a lot of flies everywhere."
"Everything about the place was appalling. Food brought first cutlery later when asked. Jug of water brought without glasses."
"Service a bit slow for an empty restaurant and probably had the worst pizza I’ve had from pizza express."
Value
Pros:
"Pizzas and starters came to around £20 each so quiet reasonable."
"The service and quality of food are good value. The Bruschetta is delicious."
"Great fresh pizza and lots of vegetarian options."
"Thin dough with nice crust and fresh ingredients/toppings."
"Went to the Ealing Broadway branch on Bond St. Great service and the rewards benefits really helped as I was taking out 2 children for lunch and was able to save some money."
"At the end, before paying for the bill, Zia told us about the app, which we downloaded and ended up saving £12 which was amazing."
"The quality of food was up to the usual standards (i.e. pretty good)."
Cons:
"The food was OK but poor value considering the bill."
"The food at this chain is overpriced which is sometimes overlooked for the convenience but this place is honestly full of lazy staff members uninterested in providing good customer service."
"Nonetheless I believe overpriced (28£ for two pizzas)."
"Ordered today a gluten free pizza with mushroom and black olives. Pastry quite good but giving me exactly SIX olives was just ridiculous."
"Since writing the review most of us in the group got charged twice for the meal by Pizza express and we are now having to try and get a refund for one of the charges. Absolute incompetence."
"Service was quick but the food wasn’t amazing."
"Awful pizza for ridiculous price of 15£, you can barely find cheese on it, full of tomato and onion and few hilarious taste of beef on it."
Staff & Management
Pros:
"Zia was absolutely brilliant."
"Our waiter cleo was amazing, listening carefully to what we said, not asking us to repeat ourselves."
"We would love to visit again - Thank you Zia for the absolutely lovely service."
"Hubert was a fantastic server."
"Fantastic service and great food at the Ealing branch."
"The staff were all lovely especially Edna the lady who served us."
"Thanks Ola for great customer service this evening."
Cons:
"Went there for dessert and staff was extremely rude (for which manager gave sorry excuse of covid) forgot water and messed up coffee order."
"Rude staff, we enquired about a hoarding they placed outside the restaurant, waiter was not aware and replied that there is no such offer."
"The lady with glasses doing service actually terrible and got issue with black people."
"The male waiter has absolute no customer service skills and is extremely rude."
"The manager could definitely have been more hands on for the restaurant being so quiet, and also more respectful to the staff on shift, as well as customers."
"The manager is extremely miserable - always seems to be slightly exasperated."
"Terrible customer service from the Ealing Broadway branch."