Longcroft Luxury Cat Hotel Cuffley Reviews Summary

Accommodations and Facilities

Pros:

• "The room is very nice and clean with enough space for cats to roam."
• "The suites were big, bright and spotlessly clean! Each room had the most incredible cat tree."
• "Fantastic cat hotel. The runs are kept very clean and have plenty of toys and climbing things."
• "The hotel is spacious and incredibly clean. It is clearly run with love."

Cons:

• No negative comments about accommodations and facilities found in the provided reviews.

Care and Attention

Pros:

• "Ann reassured us that he’d be in safe hands. We got updates every day via pictures and videos."
• "Ann took extra good care of him while it was so hot, providing a cool mat and changing his play times."
• "My boys had the best overnight stay with Ann before their big holiday next year."
• "Ann treated our kitten like a princess and Yoko came home very settled and happy."

Cons:

• "Unacceptable that a customer cannot put a complaint without receiving backlash from the business."

Customer Service and Communication

Pros:

• "We were very reassured by regular updates and photos of how our cat was getting on at Longcroft."
• "Ann has been wonderful with my boy, updating me via text daily along with lovely photos."
• "Received wonderful videos and photos of her playing and eating and looking relaxed."
• "Ann was quick to respond to our messages and worked around my schedule."

Cons:

• No negative comments about customer service and communication found in the provided reviews.

Overall Experience

Pros:

• "Highly recommend! Thank you, Ann."
• "We are so happy to have found Ann and her AMAZING cat hotel!"
• "If you love your cats as much as I do, you wouldn't want to send them anywhere else."
• "Fantastic experience! I cannot recommend Longcroft Cuffley highly enough."

Cons:

• No negative comments about the overall experience found in the provided reviews.